What You Should Know:
– MEDITECH has announced its latest strategic initiatives in artificial intelligence (AI), which will be shared at the company’s annual customer event, MEDITECH LIVE 2025. These advancements are accelerating an agentic user experience, where intelligent systems proactively support and automate tasks for clinicians, patients, and administrators within their native Expanse EHR workflows.
According to MEDITECH President and CEO Michelle O’Connor, the company is building an agentic user experience to address many of the industry’s most significant challenges, such as staffing and financial pressures. She stated that integrating AI technologies to work together like a team behind the scenes in Expanse improves healthcare delivery holistically. The new AI capabilities are developed to support, not replace, users, ensuring that care providers maintain control over decision-making.
New AI Features for Patients and Clinicians
One of the most exciting new AI features to be previewed is MyHealth assistant, a chatbot in the MyHealth patient portal that will help patients with tasks like summarizing health information and scheduling appointments. MEDITECH will also introduce a chatbot for clinicians, which will be embedded in their native workflow and will support conversational interaction with the chart. Another AI project will allow clinicians to use voice interaction within the Expanse Now physician mobile app to summarize their upcoming schedule and key patient details to aid in visit preparation.
Expanding AI to Billing, Operations, and Interoperability
In addition to clinical workflows, AI is being designed to support billing and operational processes, including claim denial agents and advanced analytics capabilities like the autogeneration of dashboards.
MEDITECH will also provide status updates on the deployment of existing AI-powered solutions that are already making a positive impact, such as using generative AI to auto-generate discharge summaries to save an average of 7 minutes per discharge. Other AI-powered solutions include ambient scribing, no-show appointment prediction, automated patient messaging, and dynamic data search and summarization capabilities for clinicians.
AI is also being leveraged to enhance interoperability through Traverse Exchange, MEDITECH’s FHIR-based data exchange network. This network uses AI to process and compile information from various sources into a single, coherent clinical view. At MEDITECH LIVE, attendees will hear from healthcare leaders who have adopted AI-powered technology to improve care and operations, including presentations from Holyoke Medical Center and Google Cloud.
