What You Should Know:
– A new “First Look” report from KLAS Research examines the effectiveness of Commure Ambient AI in improving provider workflows and patient care outcomes.
– The report, which is based on interviews with a select sample of customers, sheds light on how the AI solution is addressing challenges like time-consuming and error-prone clinical documentation, which can lead to increased burnout and reduced patient interaction.
Ambient AI Scribe with Advanced Capabilities
Commure Ambient AI received a strong overall performance score of 93.3 from KLAS, with 100% of respondents saying they would buy the solution again. Customers also gave high marks for key performance indicators, including an A+ for executive involvement and for being likely to recommend the product.
According to a CEO/president interviewed in the report, Commure Ambient AI is a “true ambient scribe” that works in the background during a normal conversation, unlike traditional dictation software. This allows providers to have a normal conversation while the solution does a “really good job of writing my notes for me”.
The report highlighted several advanced capabilities that customers value, including:
- Multilingual support services: The solution provides multispeaker conversational support across more than 60 languages, with advanced dialect and accent handling.
- AI Studio: The platform offers the ability to manage personalization and templates, allowing for customization.
- Forward-deployed engineers: Commure provides on-site or virtual engineers who help with custom integrations and real-time problem-solving.
- White-glove support: The company offers a dedicated, concierge-style support model for faster issue resolution.
One physician noted that Commure is “always at the tip of the spear” when it comes to new technology and that they listen to how the solution is being used and adjust accordingly.
Driving Positive Outcomes and Financial Impact
Customers credit the solution with alleviating burnout and optimizing clinical operations. They report that the technology has improved their quality of life and their experience with documentation. The solution is also noted for its ability to improve billing and reimbursement by enhancing the quality and completeness of documentation, acting as a “built-in safety net for coding”. For example, one CIO noted that physicians are seeing two additional patients a day.
