What You Should Know:
– Fabric, a provider of care delivery and consumer experience announced a strategic partnership with Rush University System for Health, Chicago’s first healthcare institution. The collaboration will power Rush Connect and Rush Connect+, the academic health system’s new platform for on-demand and subscription-based digital-first access to care.
– Utilizing Fabric’s AI assistant and virtual care platform, Rush Connect aims to deliver faster and easier patient access to care while equipping clinical teams with tools to expand capacity, enhance efficiency, and provide high-quality care.
A Seamless Digital-First Patient Experience
Health systems nationwide are currently overwhelmed by growing patient demand and clinician burnout. Many still rely on fragmented solutions that disrupt workflows and create barriers for patients, even as a 2024 Deloitte study found almost all patients desire convenient virtual care options, but access remains limited. Fabric’s AI-powered technology and clinical infrastructure are designed to bridge this gap, enabling systems like Rush to deliver scalable, continuous care that meets patient needs without compromising quality.
Rush Connect guides patients from their first symptom through to treatment via a seamless digital experience. At its core is Fabric’s 24/7 AI Assistant, which triages and navigates patients in real-time, directing them to appropriate care. For patients with a Rush Connect+ subscription, Fabric’s asynchronous-first Virtual Care platform seamlessly connects them with licensed providers for treatment plans in minutes. By combining smart triage with on-demand care delivery, Rush Connect reduces patient wait times, expands access, and minimizes friction for both patients and providers.
Accelerating Care Delivery Through Access-as-a-Service Model
Fabric is leading a shift from traditional, episodic care to an “Access-as-a-Service” model, defined by continuous, AI-supported access to care for patients whenever needed. Fabric’s deployments have demonstrated significant efficiency gains, reducing provider work time to just 89 seconds for asynchronous visits (10x faster than traditional workflows) and accelerating async-to-video visits by 2–4x through automation, all while maintaining clinical outcomes equivalent to face-to-face care.
“We are thrilled to partner with Rush, an organization that has consistently embraced innovation to put patients first,” said Aniq Rahman, founder and CEO of Fabric. “This collaboration is a great example of how our technology and clinical platform can scale to support new care models, ultimately enabling Rush to provide even better access to care for patients across the Midwest and setting a new standard for the entire country.”
