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O.C. Tanner and CipherHealth Partner to Boost Healthcare Morale

by Syed Hamza Sohail 08/16/2024 Leave a Comment

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What You Should Know:

–  O.C. Tanner, the global authority for strengthening organizational culture through meaningful employee recognition, today announced an integration with CipherHealth, a recognized leader and innovator in patient-centered communications and insights for the nation’s leading healthcare systems.

–  This will enable healthcare professionals to better engage with colleagues and patients across the care continuum through recognition.

Strengthening Healthcare Workforce Resilience Through Recognition and Rewards

Despite a decrease in physician burnout to below 50% for the first time since 2020, the rate remains alarmingly high, with 48.2% of physicians reporting at least one symptom of burnout. This statistic does not include other essential healthcare workers, such as nurses and support staff, who have also faced high burnout rates since the onset of the pandemic.

The O.C. Tanner-CipherHealth partnership aims to address this issue by:

– Enhancing connectivity: Healthcare professionals can feel more connected through a comprehensive recognition and rewards system.

– Boosting morale and retention: This initiative is designed to foster a supportive work environment, which is critical for retaining healthcare staff.

Norton Healthcare, a Kentucky-based healthcare system and early adopter of this integration, has demonstrated the impact of this program:

– Innovative employee recognition: Norton Healthcare has developed a groundbreaking recognition program.

– Data-driven insights: The integration has provided valuable data linking recognition to improved employee retention.

A key feature of this partnership is the integration of “Ncards”—notes of appreciation from patients or colleagues—into CipherRounds, CipherHealth’s digital rounding solution. Clinicians receive these Caregrams in real-time through customizable emails, which can also be integrated into O.C. Tanner’s Culture Cloud solution for seamless recognition and rewards.

This collaboration represents a significant advancement in creating a more supportive and resilient healthcare workforce.


“Health care is fast paced and always changing. As our bedside leaders are already juggling so much, we knew we needed to make it easier for them to connect with and recognize staff at the time of patient rounding. When recognition is given where the work is happening, it helps build and strengthen a culture of recognition,” said Jason Coffey, director, Employee Experience Culture Strategies and Insights, Norton Healthcare. 

What You Should Know:

–       O.C. Tanner, the global authority for strengthening organizational culture through meaningful employee recognition, today announced an integration with CipherHealth, a recognized leader and innovator in patient-centered communications and insights for the nation’s leading healthcare systems.

–       This will enable healthcare professionals to better engage with colleagues and patients across the care continuum through recognition.

Strengthening Healthcare Workforce Resilience Through Recognition and Rewards

Despite a decrease in physician burnout to below 50% for the first time since 2020, the rate remains alarmingly high, with 48.2% of physicians reporting at least one symptom of burnout. This statistic does not include other essential healthcare workers, such as nurses and support staff, who have also faced high burnout rates since the onset of the pandemic.

The O.C. Tanner-CipherHealth partnership aims to address this issue by:

– Enhancing connectivity: Healthcare professionals can feel more connected through a comprehensive recognition and rewards system.

– Boosting morale and retention: This initiative is designed to foster a supportive work environment, which is critical for retaining healthcare staff.

Norton Healthcare, a Kentucky-based healthcare system and early adopter of this integration, has demonstrated the impact of this program:

– Innovative employee recognition: Norton Healthcare has developed a groundbreaking recognition program.

– Data-driven insights: The integration has provided valuable data linking recognition to improved employee retention.

A key feature of this partnership is the integration of “Ncards”—notes of appreciation from patients or colleagues—into CipherRounds, CipherHealth’s digital rounding solution. Clinicians receive these Caregrams in real-time through customizable emails, which can also be integrated into O.C. Tanner’s Culture Cloud solution for seamless recognition and rewards.

This collaboration represents a significant advancement in creating a more supportive and resilient healthcare workforce.


“Health care is fast paced and always changing. As our bedside leaders are already juggling so much, we knew we needed to make it easier for them to connect with and recognize staff at the time of patient rounding. When recognition is given where the work is happening, it helps build and strengthen a culture of recognition,” said Jason Coffey, director, Employee Experience Culture Strategies and Insights, Norton Healthcare. 

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