What You Should Know:
- Notable, the leading automation platform for patient engagement and staff workflows, launched Notable Assistant, a first-of-its-kind patient assistant designed to expand access to healthcare information and services using large language models (LLMs) and conversational AI.
- Built on the rich data at the heart of the Notable platform, Patient AI, Notable Assistant introduces an accessible experience, in which every patient has a personal guide navigating them through the intricacies of the healthcare system.
Leveraging Large Language Models and Conversational AI to Improve Healthcare Information Accessibility
Today, patients prefer to use digital tools for basic tasks like finding a doctor or scheduling an appointment. Notable research found that 70% of patients who tried online scheduling were redirected to a phone call. Tasks that should be simple quickly become cumbersome as patients are pushed to overloaded call centers. It doesn’t have to be this way.
“Patients today struggle just to get access to care and to navigate their way through the maze of the healthcare system,” said Aaron Neinstein, Chief Medical Officer at Notable. “With Assistant, patients can use their native language to manage their care and access the information they need, quickly, without having to pick up the phone. By putting large language models to work to eliminate administrative barriers to care, we are taking meaningful steps to rebuild the patient-physician relationship.”
Notable Assistant allows any health system to provide a single, AI-powered entry point to their services and information through their website, mobile application, or portal. Using content from a health system’s website, call scripts, existing staff workflows, and EHR data, Notable Assistant allows patients to:
- Access provider services and information
- Find a doctor that meets their specific needs
- Schedule, reschedule, or cancel an appointment
- Find directions to a clinic
- Pay outstanding bills or inquire about financial assistance
- Request a prescription refill.
