What You Should Know
- Global digital, cloud, and AI services company Mastek has joined Innovaccer’s Platinum Global Systems Integrator (GSI) program, committing to Innovaccer’s Gravity platform for large-scale enterprise deployments.
- The partnership bridges Innovaccer’s healthcare AI and data infrastructure with Mastek’s operational footprint across 40+ countries, accelerating expansion into the US, UK, Europe, and Middle East.
- Mastek will implement and localize Innovaccer’s full suite of healthcare AI applications, spanning agentic revenue cycle management (RCM), value-based care, population health, payer performance (Stars, risk adjustment), and omnichannel patient access.
- Mastek brings over four decades of public sector and healthcare delivery experience, supported by 4,700+ specialists, 275+ healthcare and life sciences clients, and a 96% client retention rate.
Overcoming International Delivery Friction
While demand for agentic AI and operational automation is surging across global healthcare markets, software platforms frequently encounter market-access friction when expanding beyond domestic borders. Navigating localized compliance mandates, government procurement frameworks, and complex legacy data migrations requires established delivery credibility and deep regional relationships.
The alliance addresses these implementation barriers by pairing Innovaccer’s data unification and agentic AI technology with Mastek’s enterprise IT delivery footprint across North America, the UK, Europe, and the Middle East:
- Gravity Platform Implementation: Mastek will serve as a primary integration partner scaling Innovaccer’s Gravity platform, which unifies fragmented clinical, financial/claims, and operational data into a single autonomous healthcare operations layer.
- Agentic Operational Automation: Deploys AI-driven agents across high-volume administrative functions—including agentic revenue cycle management (prior authorization, coding, denials), risk adjustment, utilization management, and population health programs.
- Omnichannel Access Integration: Combines Mastek’s digital front-door and platform migration capabilities with Innovaccer’s conversational AI tools to streamline scheduling, patient intake, and contact center operations.
- Global Systems Integrator Reach: Leverages Mastek’s presence across 40+ countries and four decades of institutional relationships with public health authorities and health systems to accelerate market penetration across key international territories.
Strategic Validation
Abhinav Shashank, Co-Founder and CEO of Innovaccer, noted the strategic value of the GSI delivery channel: “When leading healthcare-focused global systems integrators independently choose to build their delivery practices around Gravity, it tells the market that this platform is trusted to carry the most complex, high-stakes healthcare transformation programs in the world. Mastek joining our Platinum GSI program… gives us something we could not build quickly on our own — four decades of institutional relationships with health systems and governments across three continents.”
