Imagine a world where your healthcare simply works. Everything you need to manage your health lives on your phone, in one place. It speaks your language, reflects your preferences, and connects you to care instantly—day or night, weekday, weekend, or holiday. You never sit on hold. You don’t wait six weeks for an appointment. You never wonder if a doctor is in your network. You never guess whether to head to the ER, urgent care, or connect virtually. You always know what’s covered, what’s next, and why.
That world isn’t science fiction. It’s within reach.
AI Makes Healthcare About You
Healthcare has always been personal but rarely has it felt personalized. It’s about a mindset shift—designing healthcare around people instead of institutions. And I believe Artificial intelligence offers a chance to reverse that equation.
AI is already transforming how we detect diseases, interpret images, and discover new therapies. But its most profound impact may come from something simpler: help people learn about their health, understand their options, and confidently make decisions. AI can learn from your health history, your communication preferences, your behaviors, and even your goals. It can connect the dots between your physical, mental, and financial health in a way no human system could ever scale.
When done right, this isn’t about replacing clinicians, and frankly, we just don’t have enough of them. It’s about allowing them to deliver care of the highest value. It’s about making every interaction smarter, faster, and more compassionate.
AI can help us reimagine healthcare as a continuous, connected experience rather than a series of isolated transactions. We live 99 percent of our lives outside of the four walls of a doctor’s office, and our tools need to reflect that. AI can serve as a trusted guide that listens, learns, and acts in real time, helping people make decisions with confidence and clarity on their terms.
A Consumer-Directed Model for the Digital Age
In the future, AI will quietly coordinate the complex work behind the scenes so people can focus on their well-being, not the system’s complexity. It will help predict when you might need care before you realize it yourself. It will ensure preventive screenings happen on time, guide you toward affordable options, and provide transparent explanations for what you are being asked to pay and why.
Most importantly, it will learn from every interaction to better reflect who you are. Your healthcare experience will feel as familiar and personal as the other technologies you rely on every day, but this one will actually care about your health.
Trust Is the Foundation
For all its potential, no technology will succeed in healthcare without trust. Consumers must know that their most sensitive information is safe. The future we’re describing isn’t one where your data is scattered across apps and servers; it’s one where everything you share lives in a secure, HIPAA-protected environment.
You deserve to have the convenience of personalized, real-time guidance without worrying about who has access to your medical history or private health data. The system of the future will protect your confidentiality as fiercely as it protects your health, giving people confidence to engage fully without fear of exposure or misuse.
Trust and privacy are not afterthoughts; they are the foundation that makes this transformation possible.
System That Anticipates, Not Reacts
In today’s healthcare, we often wait until something goes wrong. In tomorrow’s, care will anticipate what’s next.
By combining AI with human clinical expertise, we can finally move from reactive, episodic care to proactive, connected health. We can empower consumers to make smarter choices, reduce waste, and improve outcomes — all while lowering costs for all health consumers, that’s you and I, our employers and health plans.
Imagine an intelligent system that knows when you’re due for a screening and schedules it for you. That notices subtle changes in your patterns—sleep, activity, glucose, mood—and nudges you toward support before a small problem becomes a crisis. That helps you understand not only what care you need, but why and where to get it most affordably and effectively.
AI will make prevention proactive. It will make follow-up automatic. And it will turn the maze of healthcare into a guided journey that adapts to you in real time.
A Future Within Reach
For too long, healthcare innovation has been about adding more—more portals, more passwords, more confusion. The real breakthrough will come from subtraction. Simplifying. Streamlining. Centering everything around the consumer experience.
The AI-enabled healthcare future will not be defined by one company, one technology, or one breakthrough. It will be defined by a new standard of simplicity and humanity, one where you don’t even notice the technology; you just appreciate the ease of the experience.
The most innovative thing we can do in healthcare isn’t to build smarter machines. It’s to build a smarter system—one that finally feels like it was designed for the people it serves.
The Possible Future
If we get this right, the future healthcare consumer will be empowered, not overwhelmed. They’ll have the information, confidence, and tools to make smart decisions about their health without navigating a system that too often feels adversarial. They’ll have one trusted place to turn for guidance, and behind that simplicity will be intelligence that anticipates their needs and supports their choices.
That’s the vision we should be building toward—a healthcare experience that feels seamless, personalized, and human, powered by technology that finally understands what care means
This future isn’t theoretical. It’s being built right now because we simply can’t wait, it’s not an option.
About Glen Tullman
Glen Tullman is the Chief Executive Officer of Transcarent, the first comprehensive, consumer-directed health and care platform that makes it easy for people to access high-quality, affordable health and care. Transcarent is transforming healthcare with WayFinding, an experience powered by clinicians and generative AI where Members can “Just Ask Transcarent” to instantly get trusted health and benefits navigation, take the next step with personalized clinical guidance, and access on-demand care delivery.
Tullman is the former Executive Chairman, Chief Executive Officer, and Founder of Livongo Health, the first at-scale consumer digital health company to truly empower people with chronic conditions to live better and healthier lives using data science. In his final year, Glen led Livongo through the largest consumer digital health Initial Public Offering in history, a secondary offering, a convertible debt offering that raised over $550 million, and the industry’s largest merger to date between Livongo and Teladoc Health, valuing Livongo at $18.5 billion and beginning a new era of consumer-directed virtual care.
