What You Should Know:
– Infinitus Systems, Inc., healthcare’s leading agentic communications partner powering more than 100 million minutes of conversations, today launched its next generation of clinical AI agents for patient-facing conversations.
– These new agents provide an intelligent, empathetic, and secure solution for healthcare organizations to augment their care teams through patient education, care management, health risk assessments, and other clinical patient communication needs.
Scaling Empathy, Safety, and Equity Through Agentic AI
Infinitus’ next-generation clinical agents are engineered to personalize patient interactions in ways previously reserved for live customer care teams. The agents are capable of recognizing when to educate, reassure, or escalate concerns to human clinicians, ensuring that automation enhances rather than replaces professional judgment. Importantly, the platform now supports Spanish-language calls with the same evaluation and safety infrastructure used for English, broadening access and improving equity in healthcare communication for linguistically diverse populations.
According to Ankit Jain, CEO and co-founder of Infinitus, this new generation of agents marks a shift toward more trusted and empathetic patient experiences. Built on robust data and continuous evaluation, the clinically aware agents are designed to deliver high-quality interactions while enabling clinicians and care teams to extend their reach without increasing workload. The agents’ natural speech patterns, tone, and clinical understanding allow them to interpret medical intent, assess symptom severity, manage medications under provider-defined protocols, and identify potential emergencies or adverse events. All clinically relevant details are systematically communicated back to care teams, preserving continuity and accountability.
To ensure quality and safety at scale, Infinitus evaluates its clinical agents using a proprietary five-pillar framework focused on professionalism, empathy, accuracy, privacy and security, and safety. Continuous, HIPAA-secure monitoring of live patient calls supports ongoing performance improvement. Equity analyses have shown no differences in accuracy across age groups or genders and no correlation with the Social Vulnerability Index, even though a significant proportion of users are over 65 or reside in highly vulnerable communities. These findings suggest that clinically aware agentic AI can perform reliably across populations that have historically been underserved by digital health technologies.
This announcement follows the launch of Infinitus’ direct-to-patient solution suite and builds on recent partnerships with Outshift by Cisco, IBM, and an expanded collaboration with Salesforce. Additional recognition from CB Insights’ Digital Health 50 and Fast Company’s World’s Most Innovative Companies of 2025 further underscores Infinitus’ growing influence as healthcare organizations look to agentic AI to deliver more responsive, empathetic, and scalable care communication.
