What You Should Know:
– Brook.ai is making remote care an integral part of U.S. healthcare, extending continuity of care outside the traditional practice setting and delivering measurable improvements in patient outcomes.
– The company’s success has prompted new investment led by UMass Memorial Health and Morningside, accelerating Brook’s national expansion through a $28M Series B to further its equitable, accessible care model.
Always-On Remote Care and Accelerate Health System Transformation
Brook.ai is redefining remote patient care through an intelligent blend of AI technology and human clinical expertise, delivering continuous, personalized care that helps patients get better, faster—right from home. Its unique “always-on” model seamlessly integrates remote care teams with AI-driven insights to shift healthcare from reactive check-ins to proactive, habitual support. This approach allows providers to extend care into patients’ homes without increasing clinician workload, while enabling payers to slow disease progression, improve member health, and reduce costly hospital admissions.
“At UMass Memorial, we’ve seen firsthand how Brook’s remote care model improves patient outcomes and supports population health,” said Eric Dickson, MD, President and CEO of UMass Memorial Health. “That’s why we’re proud to lead this investment and expand our use of the platform, helping scale a solution that delivers continuous care at a critical moment for health systems. Our goal is to back models that expand access, improve equity, and strengthen the sustainability of care for our patients and community.”
Brook’s impact is already evident across partner health systems — achieving a 90% reduction in congestive heart failure (CHF) readmissions and an 80% increase in controlled hypertensive populations within six weeks. The company’s personalized care experience has led to strong engagement metrics, including an 82% retention rate, a Net Promoter Score of 66 (rated “excellent”), and a 204% increase in patient growth over the past year.
As healthcare rapidly moves toward value-based reimbursement and care-at-home adoption ahead of 2026, Brook offers a scalable, outcomes-driven solution to address pressing challenges such as workforce shortages, chronic disease burden, and rising costs. Health systems can implement the platform within 30 days and with zero capital expenditure, making it an accessible and cost-efficient path to transformation.
Expansion Plans
The Series B funding will accelerate Brook’s next phase of growth by:
- Expanding services to additional patient populations and chronic conditions.
- Growing its product and engineering teams, with a focus on safe AI development.
- Enhancing engagement tools and features to drive stronger outcomes.
- Scaling operations to support national expansion.
Brook’s AI-Enabled Health Assistant
Brook’s AI-enabled health assistant — trained on millions of patient conversations over six years — delivers timely nudges, personalized insights, and data-driven recommendations while working in tandem with clinical teams. This hybrid human-AI model ensures compassionate, evidence-based care that improves outcomes, increases satisfaction, and strengthens health system ROI.
