What You Should Know:
– Vocca, an AI startup founded in 2024 secures $5.5M funding round led by Speedinvest and firstminute capital. The company specializes in automating inbound and outbound calls for healthcare providers.
– The funding will be used to triple the Vocca team and accelerate its rollout across the U.S. and Europe, with a goal of equipping over 10,000 practitioners by 2026.
Solving Healthcare’s Phone Reception Crisis
The phone remains the primary communication channel for healthcare providers, with over 70% of medical appointments booked this way. However, this method is at a breaking point: 60% of patients hang up if a call is not answered within one minute, while the average wait time is five minutes.
This administrative inefficiency results in an estimated $150B lost annually by healthcare practices, coupled with high staff turnover and patient.Vocca’s purpose-built AI assistant addresses this by providing 24/7 call answering, booking appointments directly in medical software, and handling complex requests.
- High Resolution: Vocca’s agents are trained on medical vocabulary and specialty workflows, resolving more than 80% of requests with no hold time and no human intervention.
- Proven Scale: The platform has already handled over 4 million calls and is adopted by more than 2,000 practitioners.
- Time Savings: Vocca saves one multidisciplinary center 11 hours a day per site and increased a hospital center’s call response rate from 30% to 100%.
The immediate impact of the platform is saving medical secretaries more than three hours per day, allowing them to focus on in-person patient care and essential tasks. This operational change has resulted in rising patient satisfaction and up to 70% fewer missed appointments.
Vocca’s co-founder and CEO, Eliott Hoffenberg, states that the mission is to improve access to care for hundreds of thousands of patients while building specialty-specific workflows for every medical discipline. The platform is fully compliant with GDPR, HIPAA, and SOC 2, ensuring security and patient trust.
