What You Should Know:
– Abridge’s AI-powered ambient clinical intelligence platform has been selected by Hartford HealthCare, Connecticut’s most comprehensive healthcare network, following a rigorous evaluation and successful pilot.
– This milestone underscores Hartford HealthCare’s commitment to advancing healthcare by partnering with the world’s leading entrepreneurs, their technologies and aligned visionary leadership.
Hartford HealthCare Partners with Abridge to Advance AI-Powered Clinical Documentation and Reduce Burnout
With 44,000 colleagues and a forward-looking mission, Hartford HealthCare is reshaping healthcare across Connecticut and beyond—improving access, affordability, health equity, and clinical excellence. Operating more than 500 locations across 185 towns and cities, the system delivers care to 27,000 people daily. Its integrated network spans world-class hospitals, behavioral health, multispecialty groups, urgent and virtual care, surgery centers, rehabilitation, home and senior care, and community-based neighborhood health programs.
Central to this approach is the Institute Model, which unites top experts in neuroscience, cancer, digestive health, cardiovascular care, orthopedics, and kidney health—ensuring consistent, high-quality outcomes. Recognized for its commitment to safety, Hartford HealthCare earned the American Hospital Association’s Quest for Quality Prize in 2025 and maintains top Leapfrog A-ratings across all hospitals.
Scaling AI Innovation to Improve Care and Clinician Well-Being
Hartford HealthCare is expanding its collaboration with Abridge, an AI-powered platform that streamlines clinical documentation. The technology integrates real-world clinician feedback, capturing patient-clinician conversations in real time and transforming them into structured clinical notes. These notes—essential to the patient record—help reduce the administrative burden, one of the leading contributors to physician burnout.
Peer-reviewed research published in the Journal of the American Medical Informatics Association found that 67% of clinicians using Abridge reported feeling less at risk of burnout. This is especially critical, as the American Medical Association notes nearly half of physicians report burnout symptoms. By deploying Abridge across nurses, physicians, and advanced practitioners, Hartford HealthCare aims to restore valuable time for patient care.
Dr. Barry Stein, Vice President and Chief Clinical Innovation Officer at Hartford HealthCare, emphasized:
“The notes built from conversations with clinicians and their patients are the foundation of the patient record, and capturing them effortlessly has an outsized impact on both the patient’s and the clinician’s experience. Abridge understands this and their vision is aligned with ours. Together, we are not just keeping pace with where healthcare is going—we are helping to shape it.”
Building the Future of Responsible AI in Healthcare
Hartford HealthCare has spent the past decade cultivating a bold strategy around AI. Its Center for AI Innovation in Healthcare collaborates with startups, academic institutions, venture firms, and global partners to responsibly scale new technologies.
Abridge has already proven success across outpatient, inpatient, and emergency settings, supporting more than 55 specialties in 28 languages with robust auditability and best-in-class safeguards against errors. These capabilities were key to Hartford HealthCare’s decision to scale system-wide.
Looking ahead, Hartford HealthCare and Abridge plan to expand beyond documentation—exploring ambient AI solutions to transform nursing workflows, revenue cycle management, value-based care, and real-time clinical decision support. At the core of this vision is Hartford HealthCare’s A2E2 mission: advancing Access, Affordability, Excellence, and Equity for every patient.
