What You Should Know:
– Array Behavioral Care, a virtual behavioral health provider, has introduced its proprietary Care Pathways, a structured framework designed to ensure patients receive timely, clinically appropriate, and tailored treatment.
– The new model is intended to bring consistency, accountability, and personalization to a field that has long struggled with variability in care delivery. Care Pathways also enables measurement-based care across Array’s virtual outpatient services.
Care Pathway Model
Despite the growing demand for mental health services, the delivery of care often remains inconsistent, even within the same health systems. This can lead to unpredictable outcomes and makes it difficult for healthcare organizations to evaluate effectiveness. Array’s new Care Pathways model aims to solve this by combining standardized clinical assessments, medical history, co-occurring conditions, and social determinants of health to match each patient to the optimal level of care.
The model defines the provider type (therapist, psychiatrist, or both) and the intensity of care, then adjusts the treatment over time based on structured reassessments and individual progress. This approach allows clinicians to deliver care that evolves with patient needs, improving outcomes while reducing variability. According to Dr. Sara Gotheridge, Chief Medical Officer of Array Behavioral Care, this model goes beyond measurement by applying “the best structure and support to help clinicians deliver better outcomes”.
Proprietary Pathways to Personalize Virtual Care
Care Pathways is made especially effective because Array operates as a nationwide practice of W2-employed clinicians, rather than a network of independent contractors. This practice model leads to greater efficiency, improved patient outcomes, and more predictable costs for health systems and payors.
The model is powered by Epic, making Array the only nationally scaled virtual behavioral health practice to fully leverage the platform. This implementation embeds Care Pathways directly into clinical workflows, allowing for seamless data exchange, real-time coordination, and robust outcome tracking. For hospitals, health systems, and health plans, this platform serves as a trusted virtual referral and discharge solution that helps to reduce avoidable emergency department visits and readmissions, control costs, and support value-based goals.
