What You Should Know:
– In a new strategic partnership, Foundation Health’s PAIGE AI platform will be used to automate patient outreach and communication workflows in an initial 6-month program at Intermountain Health’s specialty pharmacy operations.
– Intermountain Health currently serves over 14,000 patients through its specialty pharmacy, based in Midvale, Utah. The PAIGE AI platform will offer scalable, always-on automation across this substantial operation, helping ensure patients receive the right level of care at the right time while escalating complex cases to human agents as needed. For patients, this means more consistent communication, reduced barriers to adherence, and improved coordination of care.
Optimizing Specialty Pharmacy Operations
The specialty pharmacy landscape continues to evolve with growing patient volumes and increasingly sophisticated treatment protocols requiring enhanced communication and support. By combining Intermountain’s clinical expertise with Foundation Health’s AI technology, this partnership exemplifies how healthcare organizations can modernize operations while maintaining their commitment to best-in-class patient care.
PAIGE AI will automate both SMS messaging and voice communications, including patient assessment calls, refill reminders, benefits verification, and medication onboarding. This ensures patient data remains secure while allowing Intermountain’s pharmacy team to focus its expertise on personalized patient care and complex therapeutic guidance.
“Our partnership with Foundation Health is a pivotal step in advancing pharmacy services for patients with complex conditions. By integrating Foundation Health’s innovative communication and outreach tools into our specialty pharmacy workflows, we’re proactively closing care gaps and improving timely access to critical therapies. This collaboration strengthens our ability to deliver personalized care and improve outcomes for patients with complex conditions,” stated Mason Hilton, System Director, Pharmacy Operations at Intermountain Health.
