What You Should Know:
– Qualifacts, a provider of AI-powered electronic health record (EHR) and data solutions exclusively for behavioral health and human services organizations announced the general availability of Qualifacts® iQ Assistant across its Credible, CareLogic, and InSync EHR platforms.
– The new AI tool is now included free for all Qualifacts customers, building upon the company’s ongoing investment in its Qualifacts® iQ artificial intelligence solutions aimed at reducing manual work and improving workflows for clinicians and administrators.
Qualifacts® iQ Assistant: Instant In-Workflow Support
Designed to empower clinical staff, Qualifacts iQ Assistant provides answers to EHR questions and locates documentation in the knowledge base within seconds. The tool offers instant, in-workflow support through an easy-to-use browser extension, simplifying onboarding and daily operations for users. Trained on more than 3,000 knowledge base and customer community articles, Qualifacts iQ Assistant functions as a natural language chatbot that delivers accurate answers immediately. The tool requires no extra logins—customers simply download the free browser extension and begin receiving instant help specifically for behavioral health workflows.
Key advantages of the iQ Assistant include:
- Creating more time for billable services with faster onboarding and efficient workflows.
- Reducing operational burden with less training time and fewer delays waiting for help.
- Supporting better outcomes by minimizing disruptions so clinicians can stay focused on care.
- Promoting best practices with clear, consistent, and accurate guidance.
“By freeing up staff and clinician time from administrative burdens and cumbersome workflows, we enable providers to focus on what they trained for: providing life-changing and life-saving behavioral healthcare for our most vulnerable populations,” said Josh Schoeller, CEO of Qualifacts. “These AI-powered solutions represent our ongoing commitment to intelligent innovation that supports care, not complicates it. This continued rollout of advanced AI capabilities—from multilingual documentation to instant workflow guidance—demonstrates how we’re systematically removing barriers between providers and the clients they serve.”
