What You Should Know:
– SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced its partnership with Allina Health and deployment of “Alli”, an AI agent for patient engagement, powered by its Amelia conversational AI platform.
-Alli answers calls within Allina Health’s Customer Experience Center and integrates directly with Allina Health’s electronic medical record system, allowing it to instantly identify and authenticate callers.
SoundHound’s Conversational AI Enhances Healthcare Efficiency and Patient Experience
SoundHound (Nasdaq: SOUN), a global leader in conversational intelligence, delivers high-performance voice AI solutions built on proprietary technology. Offering industry-leading speed and accuracy across multiple languages, SoundHound serves a wide array of sectors—including healthcare, retail, financial services, automotive, smart devices, and restaurants. Its product portfolio includes Smart Answering, Smart Ordering, Dynamic Drive-Thru, Amelia AI Agents, and SoundHound Chat AI—a sophisticated voice assistant integrated with Generative AI. Together, these tools power millions of devices and process billions of interactions annually for leading global businesses.
In healthcare, SoundHound’s AI agents enable patients to manage appointments and, in future iterations, will support medication refills, doctor and location searches, and responses to non-clinical inquiries. These services are available across voice and chat channels, offering:
· HIPAA-compliant security standards
· Scalable, natural-language self-service solutions
· Integration without compromising reliability or performance
Allina Health has already implemented SoundHound’s AI agent, “Alli,” to optimize call center operations. Key outcomes include:
· A 5–10 second improvement in average call duration
· 80% of calls now answered within 45 seconds
· No additional staffing required
By offloading routine administrative tasks to Alli, Allina’s customer experience representatives can now focus on complex or sensitive patient needs—delivering personalized, high-touch support where it matters most. The AI also empowers patients through increased self-service options, allowing faster and more convenient access to care and information.
David Ingham, DO, Chief Information Officer at Allina Health, emphasized that Alli acts as a true extension of the team—streamlining operations, reducing wait times, and elevating the patient experience. Through strategic use of generative and conversational AI, SoundHound continues to help healthcare organizations transform their patient engagement and operational workflows.
