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Rural Healthcare Challenges: How AI & Telemedicine Can Improve Access

by Randy Boldyga, CEO and Founder of RXNT 05/27/2025 Leave a Comment

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Randy Boldyga, CEO and Founder of RXNT

With tight-knit communities, strong traditions, and a deep sense of resilience, rural America is a key piece of our nation’s fabric. Yet, for many people living in these areas—one in five Americans—getting basic healthcare can be an uphill battle. Limited hospital options, provider shortages, and economic struggles can make what should be routine checkups feel like monumental tasks.  

Ensuring equitable access to care across the nation is a critical goal. While technology offers exciting possibilities for improving healthcare delivery in these underserved areas, it’s important to recognize that implementation needs to be strategic and sensitive. 

The Strain on Rural Health

When talking about rural healthcare, it’s easy to think only of distance—patients driving an hour or more for doctor’s visits. But the problems go deeper. Many rural clinics struggle to recruit and keep enough doctors and nurses. A recent projection by the Association of American Medical Colleges suggests we could face a shortage of up to 86,000 physicians in the U.S. by 2036. These shortages hit rural areas the hardest.

Finances add more stress. Cuts to Medicaid can directly impact rural facilities that already work with razor-thin budgets. Polls show that a large majority of Americans believe Medicaid is crucial for their communities—97% say it’s important, and 75% call it “very important.” The simple truth is that government funding can be the difference between a small hospital staying open or shutting its doors. One-third of rural residents say their community doesn’t have enough hospitals, and nearly half feel there’s a shortage of primary care providers. Take away a key funding source, and these numbers could worsen in a heartbeat.

Beyond dollars and doctors, social barriers are another factor we shouldn’t overlook. Education, living conditions, and employment opportunities all contribute to overall health outcomes. Some people in rural areas may not have a stable internet connection or the extra income to pay for frequent travel to larger cities. These hurdles aren’t always obvious from the outside, but they significantly affect whether someone can easily manage a chronic illness or catch a health problem early.

Technology’s Growing Role in Closing the Healthcare Gap

I’m encouraged by how technology has evolved to become a genuine partner in care. Telemedicine is perhaps the most visible example—through video calls and remote consultations, patients can instantly receive medical advice from specialists they wouldn’t otherwise see unless they traveled hours away. It’s not just about convenience; it can be life-changing for people with heart conditions, cancer, or other illnesses that require regular check-ins with a specialist. This digital approach can mean one less stressful drive, one less missed day of work, and—most critically—earlier intervention when problems arise.

Electronic Health Records (EHRs) have been another game-changer. When different providers can share a patient’s medical history, test results, and treatment plans quickly, everyone saves time and reduces the chance of errors. For instance, if a rural clinic updates a patient’s EHR with new lab results, a specialist in a larger city can review them almost immediately. This interoperability and continuity can help catch warning signs sooner and guide better treatment decisions.

Mobile health (mHealth) apps are also emerging as great tools for patients, as they can track their blood pressure, blood sugar, or other vital signs and relay them to a doctor. Some telemedicine software allows people to schedule appointments, message providers, refill prescriptions, and even receive health tips tailored to their specific conditions. For a rural patient juggling a busy lifestyle and limited transportation, these tools can bring peace of mind and a stronger sense of control over their well-being.

Connecting Patients to Providers

Despite the advantages, we need more than just telemedicine apps to cover the broad range of health concerns in rural areas. One particularly promising area is wearable remote patient monitoring devices. These continuously collect data such as heart rate or oxygen levels that can help healthcare providers spot warning signs before a situation becomes critical. If someone’s readings spike or drop to concerning levels, an alert can go straight to a care team and prompt a phone call or video check-in.

Health information exchanges (HIEs) are another important innovation in this space. They allow different healthcare systems to “talk” to one another, so a patient who moves or sees another provider can have their records transferred seamlessly. Gone are the days of juggling paper documents or redoing tests because a new clinic can’t access past results. In many ways, this smooth sharing of data is the backbone of modern, coordinated care.

Still, technology alone can’t fix problems like weak broadband connections, outdated devices, and the hesitations some patients feel about virtual care. That’s why solutions must be designed with the local population in mind. If a region doesn’t have reliable internet access, what’s Plan B? Perhaps a dedicated telehealth kiosk in community centers or libraries, or a mobile clinic with a portable satellite link that travels to remote areas. The idea is to adapt technology to the realities of rural life, rather than expecting rural communities to adapt to an idealized vision of healthcare tech.

Making AI Work for Rural America

Looking to the future, I see artificial intelligence and predictive analytics playing an even bigger role in transforming rural healthcare. Analyzing everything from patient medical histories to zip code data, AI can help pinpoint where chronic illnesses might spike. Clinics can then take steps, like setting up extra screening events or bringing in specialist visits, to get ahead of potential health crises.

But for AI to live up to this promise, it needs proper human support. That means training rural providers to understand and trust the insights AI tools deliver and ensuring that policymakers are committed to funding resources like Medicaid. With support, AI can help predict who might benefit from early interventions or highlight specific communities in need of additional hospital beds. Without investment, however, these ideas risk becoming just another set of fancy buzzwords.

And we can’t forget education. People often don’t realize who qualifies for Medicaid or what services it covers. When a significant portion of the population is unsure about program details, or believes myths, such as undocumented immigrants getting full coverage, they might not seek help when it’s actually available to them. Better education around these programs can go hand-in-hand with tech solutions to ensure people know how to tap into available resources.

Connecting Communities to Care

Rural healthcare challenges require much more than quick fixes or even cutting-edge solutions. Technology must be weaved into a broader strategy that includes robust funding, community outreach, and flexible infrastructure that meets residents where they are. When done thoughtfully, technology becomes a lifeline that connects people to the care and resources they need.

I remain hopeful—I’ve seen telemedicine appointments that saved people from a six-hour round trip and wearable monitors that caught life-threatening issues in time for early treatment. There’s power in technology when it’s deployed smartly and with compassion. As we move forward, it’s my hope that we continue investing in these innovative solutions and ensure rural Americans and our local communities can enjoy the benefits of a strong, sustainable healthcare system.


About Randy Boldyga

Randy Boldyga founded RXNT in May of 1999 with a vision to create a safer and more efficient method for prescribing medications in the United States—better known today as e-prescribing. Mr. Boldyga helped transform an industry by working with key stakeholders to forge industry standards, which are now used by all participants involved in the electronic medication process, including physicians, pharmacies, payers, pharmacy benefit managers, and more.

Previously, Mr. Boldyga led IT Operations at The Columbia Bank in Maryland and managed a team of 70 in the Clinical Health Information Systems Department at the University of Arkansas Medical Sciences (UAMS), where he learned first-hand the technology challenges faced by medical teams at the point-of-care. Prior to UAMS, he was an information technology consultant for various government agencies including the Department of Defense, the Department of Energy, and the Federal Bureau of Investigation.

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