What You Should Know:
– eClinicalWorks®, the largest ambulatory cloud EHR, today announced that United Digestive has selected healow® Genie – a first-of-its-kind, EHR-agnostic, AI-powered contact center solution – for implementation across its practices.
– The soon-to-be-launched integration will provide patients round-the-clock access to crucial health information through text, chatbot, or voice call. The AI medical receptionist’s role includes arranging appointments, facilitating bill payments, and handling medication refills or referral requests.
United Digestive Enhances Patient Access and Operational Efficiency with AI-Powered Call Center Solution
United Digestive has partnered with eClinicalWorks to implement the healow Genie AI-powered contact center solution, a strategic move designed to streamline operations, enhance patient communication, and reduce administrative burden on clinical staff. By automating routine inquiries and support functions, this integration allows medical professionals to redirect their focus toward more critical patient care tasks.
Dr. Neal C. Patel, CEO of United Digestive, noted that with over one million patient calls annually, the implementation of healow Genie is expected to improve call center efficiency while preserving the organization’s hallmark of personalized care. He emphasized that leveraging AI technology will enable faster and more accurate responses to patient queries while supporting staff and maintaining strong patient-provider relationships.
Girish Navani, CEO and co-founder of eClinicalWorks, highlighted that healow Genie seamlessly integrates with their electronic health record (EHR) system and offers a comprehensive suite of features to support both patients and healthcare providers. These include:
- Natural language responses to patient inquiries
- Automated appointment scheduling, prescription management, and referral handling
- 24/7 support with after-hours engagement and next-day follow-up
- Smart campaigns and self-service options to boost patient interaction and satisfaction
The AI receptionist is expected to play a pivotal role in expanding access to care and modernizing patient engagement. With round-the-clock availability and intelligent automation, it facilitates:
- Efficient appointment management
- Consistent, accurate responses to patient needs
- Reduced operational costs and improved workflow for clinical teams
United Digestive, a leading gastroenterology provider in the Southeastern U.S., has cultivated a robust network of partner practices across Georgia, Florida, North Carolina, and South Carolina. Many of these practices have served their communities for over four decades. Committed to delivering high-quality digestive healthcare, United Digestive continues to invest in advanced technologies and in-office services to ensure accessible, patient-centered care throughout the region.
