What You Should Know:
– KLAS, a healthcare IT research firm, recently published its “EHR Implementations 2025″ report, based on interviews with 88 respondents from 74 unique organizations. The report identifies several services firms that are driving successful EHR implementations for their clients.
– Implementing a new electronic health record (EHR) system is a complex and high-stakes undertaking for any healthcare organization. With the potential for significant disruption and financial investment, selecting the right implementation partner is crucial for success.
Chartis Seen as a Partner; Impact Advisors Highlighted for Strong Leadership & Methodology
Key findings of the KLAS report include:
- Chartis: Clients praise Chartis for its strong planning and documentation, strategic thinking, and willingness to go the extra mile.
- Impact Advisors: Known for its expertise and strong leadership, Impact Advisors is a trusted partner for large organizations undertaking complex EHR implementations.
- Huron: Respondents appreciate Huron’s thoughtful guidance, organized approach, and extensive MEDITECH knowledge.
- Evergreen Healthcare Partners: This Best in KLAS winner is recognized for its strong execution, deep Epic expertise, and commitment to client satisfaction.
- Pivot Point Consulting: Clients value Pivot Point Consulting’s collaborative approach, transparent pricing, and strong communication.
- Optimum Healthcare IT: Respondents highlight Optimum Healthcare IT’s responsiveness, high-quality talent, and accountability.
- Deloitte: Clients appreciate Deloitte’s strong project management and the expertise of its clinical leads.
Areas for Improvement:
While the report highlights several high-performing firms, it also identifies areas where some firms could improve:
- Nordic: Some clients expressed concerns about value, resource allocation, and unexpected charges.
- Tegria: A few respondents noted that post-acquisition management changes negatively impacted their implementation projects.
Choosing the Right Implementation Partner
Selecting the right EHR implementation partner is crucial for success. Healthcare organizations should consider factors such as:
- Expertise: The firm should have deep knowledge of the chosen EHR system and experience in similar implementations.
- Leadership: Strong project leadership is essential for guiding the implementation process and ensuring timely completion.
- Collaboration: The firm should be a collaborative partner, working closely with the organization’s leadership and staff.
- Value: The firm should provide transparent pricing and deliver value for the investment.
KLAS Report Background/Methodology
KLAS conducts thousands of interviews with healthcare professionals each year to gather insights on IT solutions and services. The “EHR Implementations 2025” report is based on quantitative evaluations of healthcare services firms, measuring client experience across five key pillars: loyalty, operations, relationship, services, and value.
