What You Should Know:
– SuperDial, a provider of voice AI solutions for healthcare, announced the acquisition of MajorBoost, an innovator in AI-powered phone automation.
– The strategic acquisition strengthens SuperDial’s capabilities in automated dialing, IVR navigation, and information collection, positioning the company to address the growing demand for automation in the healthcare industry.
Enhancing AI-Powered Phone Agents
SuperDial specializes in end-to-end phone call automation, utilizing AI agents to navigate complex phone systems, wait on hold, and conduct conversations with live representatives. By integrating MajorBoost’s technology, SuperDial’s AI agents will become even more powerful and efficient in handling a wide range of healthcare-related phone tasks.
Addressing the Need for Automation in Healthcare
The healthcare industry rapidly adopts AI to streamline operations and address administrative challenges. SuperDial’s AI-powered phone agents are particularly valuable in this environment, automating time-consuming tasks and freeing healthcare staff to focus on patient care.
Key benefits of the acquisition include:
- Enhanced automation capabilities: Improved ability to navigate IVR systems and collect information from live representatives.
- Increased efficiency: Streamlined workflows and reduced time spent on manual phone tasks.
- Cost savings: Reduced labor costs and improved resource allocation.
- Improved patient experience: Faster resolution of inquiries and improved access to information.
“We’re extremely excited to welcome MajorBoost to the SuperDial family,” said Sam Schwager, CEO & Co-Founder of SuperDial. “This brings us one step closer to our goal of making tedious phone calls a thing of the past for healthcare organizations. During our evaluation, we were highly impressed by MajorBoost’s ability to encode the nuances required to consistently navigate phone trees and hold times. It’s clear that combining our solutions will lead to a better overall experience for our customers.”
