What You Should Know:
– Infinitus Systems, Inc., a pioneer in AI-powered phone automation for healthcare, has secured $51.5 million in Series C funding led by Andreessen Horowitz, with participation from Memorial Hermann Health System and existing investors Kleiner Perkins, Coatue, and GV (Google Ventures).
– The latest round brings the company’s total funding to over $102M, fueling its mission to revolutionize healthcare operations and improve the patient experience.
Addressing Healthcare Inefficiencies
Healthcare organizations face mounting challenges with inefficient back-office operations, leading to delays in patient care and contributing to staff burnout. Infinitus tackles this problem by automating manual phone calls, one of the most time-consuming tasks in healthcare.
Infinitus’s AI Approach
Infinitus stands out with its robust AI guardrails and safeguards, ensuring ethical, legal, and technically sound AI implementation. The company’s AI agents can handle complex and lengthy phone conversations with high accuracy, providing reliable data and insights for healthcare organizations.
Unlike general-purpose AI models, Infinitus utilizes a coordination layer to restrict conversations to approved topics, preventing hallucinations and ensuring accurate information exchange.
Introducing FastTrack: An AI Copilot for Healthcare
Infinitus is also launching FastTrack, an AI-powered solution designed to streamline interactions with payers. FastTrack bypasses tedious IVR systems and hold times, significantly reducing administrative turnaround time and improving patient support.
Key features of FastTrack include:
- Automated Navigation: Navigates complex IVR systems and waits on hold on behalf of call center staff.
- Payor Intelligence: Leverages a vast knowledge graph of payor information gathered from millions of calls.
- Streamlined Workflows: Automates tasks such as claims processing, prior authorizations, and benefit verifications.
- Enhanced Efficiency: Reduces time spent on manual tasks and improves productivity.
Expanding Access and Impact
This funding will enable Infinitus to:
- Accelerate Growth: Expand its reach and impact across the healthcare industry.
- Enhance AI Capabilities: Further develop its AI-powered solutions and expand into new areas of healthcare operations.
- Improve Patient Care: Enable healthcare organizations to deliver more efficient and patient-centered care.
“We have an enormous opportunity to transform how the healthcare ecosystem exchanges administrative data,” said Ankit Jain, CEO and co-founder of Infinitus. “We are grateful for the support from our new and existing investors, as this funding will allow us to further scale our impact, continuing to innovate and deliver solutions that meaningfully improve the experience of patients with chronic conditions.”
