What You Should Know:
– Weave, an all-in-one customer experience platform for healthcare, has introduced an AI-powered Call Intelligence product.
– The innovative technology revolutionizes how healthcare practices analyze and utilize call data, enabling them to enhance patient experiences, optimize operational efficiency, and uncover new revenue opportunities.
Unlocking the Power of Call Data
Weave’s Call Intelligence leverages a custom generative AI model to provide healthcare providers with actionable insights from their call data. By automating call categorization and identifying revenue opportunities, this solution offers a comprehensive understanding of patient interactions, empowering practices to make data-driven decisions that drive growth.
Addressing Key Challenges
This new product addresses two critical challenges faced by healthcare practices:
- Limited Call Insights: Traditional phone systems often provide limited data on call content and outcomes, hindering the ability to identify areas for improvement.
- Time-Consuming Analysis: Manually reviewing and analyzing call data is labor-intensive and takes valuable time away from patient care and other essential tasks.
Solution Highlights
Weave’s Call Intelligence offers a range of powerful features:
- Automated Call Transcription and Categorization: Identifies key topics discussed during calls, revealing patterns and trends in patient interactions.
- Revenue Opportunity Identification: Pinpoints missed opportunities to increase revenue and optimize practice profitability.
- Location Insights: Compares call data across multiple practice locations to identify areas of strength and opportunities for improvement.
- Segmentation: Filters calls by new or existing patients, allowing for targeted analysis and decision-making.
- Call Direction: Analyzes inbound and outbound call volume and trends to optimize call handling processes.
“Call Intelligence is more than just a product—it’s a breakthrough for our customers,” said Branden Neish, Chief Product and Technology Officer at Weave. “With new generative AI capabilities, we’re enabling healthcare businesses to gain powerful insights, improve patient and client interactions, and unlock new revenue opportunities. This positions our customers to stay ahead of the competition and deliver exceptional service that sets them apart in their communities.”
