What You Should Know:
– Pager Health, a connected health platform company serving more than 26 million members in the United States and Latin America, today announced the launch of ReallyWellSM.
– Combining clinical support, wellness services and contextual navigation, ReallyWell leverages generative AI to conduct deep-dive analyses of all-encompassing data sets for each member and patient, creating an unprecedented, one-size-fits-one personalized engagement experience for healthcare.
ReallyWell: Transforming Health and Wellness with Modular, Scalable, and Integrated Solutions
ReallyWell is a modular, flexible, and scalable platform designed to ensure seamless and efficient implementation across various healthcare settings. It integrates effortlessly with any plan, provider, or employer experience and supports third-party vendors and point solutions. Custom configuration options allow organizations to meet specific operational and customer objectives. To cater to diverse populations, ReallyWell offers three care options: high-touch, assisted, and autonomous. Wellbeing managers can autonomously configure and launch programs at scale through an intuitive administrative portal.
The platform delivers clinically prioritized wellbeing journeys that guide each member toward better health, providing timely and relevant content that adapts dynamically to health status changes. This personalized guidance delivers core value by offering tailored recommendations throughout the member’s journey. In contrast to traditional wellness apps, which are often uninstalled within 30 days and only engage users for 2-3 minutes per day, ReallyWell maintains an 86% sustained engagement rate and generates an 83% gap closure rate for digitally opted-in wellness exams.
As the first platform to integrate clinical support, wellness services, and contextual navigation across the entire continuum of care, ReallyWell empowers patients and members with one-click omnichannel access to nurses or health coaches. This immediate access eliminates healthcare navigation challenges, supporting proactive health management through early awareness and timely interventions.
Key Innovative Features Driving Engagement:
1. WellBeing CoPilot: ReallyWell consolidates and synchronizes various data points—including healthcare interactions, claims, advanced biometrics, HRAs, clinical risk factors, SDOH attributes, and behavioral needs—into a unified data profile. Using these insights, the GenAI-powered WellBeing CoPilot delivers highly contextualized content, personalized health and wellbeing recommendations, and a “next-best-actions” care journey, creating a relevant, real-time engagement experience for each member.
2. Health Risk Assessment (HRA): ReallyWell’s NCQA-accredited Health Risk Assessment features an enhanced question set that reduces completion time, resulting in a 59% completion rate. This HRA helps guide members to the appropriate level of care at the right time and can be customized for various data-gathering needs, such as identifying health issues impacting high-risk groups to improve population health.
3. Dynamic Wellness Score: This proprietary calculator generates an overall wellness score and component-specific scores for each member. Displayed visually, the score updates in real-time based on the member’s actions, providing tangible progress and keeping them informed of their wellbeing journey’s status.
ReallyWell redefines engagement and care management by integrating clinical insights, fostering sustained member participation, and supporting holistic health management.
“Healthcare consumers want and expect the highly personalized interactions that are now routine in every other aspect of their lives, from banking to retail,” said Rita Sharma, Chief Product Officer, Pager Health. “ReallyWell elevates the health and wellbeing experience to be on par with consumer-centric retail. Our optimization algorithms leverage more than 15 years of data to achieve the level of personalization required to increase engagement, improve outcomes and bend the cost curve. ReallyWell has already achieved a member satisfaction score of 88 percent, a powerful demonstration of the potential of this highly personalized health experience.”
