What You Should Know:
– ZeOmega®, the leading population health management organization, today announced that its Jiva Member Engagement Navigator platform now integrates with Wolters Kluwer’s UpToDate® member education solutions.
– This integration combines both companies’ award-winning solutions to equip health plans with the highest-quality member education materials and programs that enhance member experience, improve performance, and drive measurable outcomes such as increased member retention and workflow efficiency.
Enhancing Member Education with ZeOmega’s Inclusive Content Solutions
Member education has long been a challenge for health plans, with 51% of insured adults struggling to understand aspects of their health coverage. ZeOmega addresses this issue by offering inclusive educational content that empowers health plans to effectively communicate critical clinical information to their members. This approach enhances the overall member experience, builds trust in health plans, and strengthens payer-provider relationships.
The UpToDate suite, a cornerstone of ZeOmega’s offerings, provides world-class educational content renowned for its empathetic communication. Key features include:
– Diverse and Accessible Resources: The suite includes videos, leaflets, and multimedia resources that utilize diverse voices and animations to simplify complex health topics.
– Integrated Workflow Access: ZeOmega clients’ care management staff can access these educational materials directly within their workflows, streamlining the process of member education.
– Personalized Recommendations: Staff can receive customized content recommendations based on member profiles, ensuring that the information is relevant and tailored to individual needs.
– Comprehensive Content Library: The full library of materials is available for browsing, and users can “favorite” the most relevant resources for easy access.
– Enhanced Member Engagement: Insights into how members interact with content help inform future engagement strategies, allowing for more targeted and effective communication.
By leveraging these tools, ZeOmega helps health plans bridge the education gap, ultimately improving the quality of care and fostering stronger relationships between payers, providers, and members.
“We are excited to welcome Wolters Kluwer into our digital partner ecosystem,” said Suhas Ramachandra, Vice President of Product Strategy and Innovation at ZeOmega. “This collaboration enhances digital member engagement by providing health plan members with access to accurate, evidence-based clinical content, empowering all healthcare constituents to make informed decisions and ultimately drive better health outcomes.”
