What You Should Know:
– Artera, the SaaS digital health leader in patient communications, announced today a major expansion in the federally qualified health center (FQHC) market with 12+ new partners, two of which include Bedford-Stuyvesant Family Health Center and Moses Lake Community Health Center.
– The FQHCs add to Artera’s rapidly growing footprint in the FQHC landscape that now encompasses more than 250 community-based providers, all of whom are committed to bringing modern patient communications to underserved populations. By partnering with Artera, FQHCs leverage a suite of innovative solutions designed to streamline operations, improve care coordination, and make a positive impact on the health and well-being of their communities.
Artera: Revolutionizing Patient Communication for Diverse Healthcare Needs
Artera is a leading SaaS digital health platform redefining patient communications. Trusted by over 800 healthcare systems and federal agencies, Artera facilitates approximately 2.2 billion messages annually, reaching more than 100 million patients. The platform integrates seamlessly across a healthcare organization’s tech stack, including EHRs and third-party vendors, to unify, simplify, and orchestrate digital communications into the patient’s preferred channels—texting, email, IVR, and webchat—in over 109 languages.
Since 2015, Artera has partnered with Federally Qualified Health Centers (FQHCs) to develop capabilities that enhance access to quality healthcare services for underserved communities. The platform is uniquely designed to meet the diverse and evolving needs of FQHCs, offering:
– Extended Language Support: Communication capabilities in more than 109 languages enable providers to engage diverse patient populations in their preferred language, overcoming potential communication barriers that can impede care access.
– Call-To-Text and Abandoned Calls Management: Seamlessly switches callers to text messaging, efficiently managing inbound call volume and minimizing abandoned calls. This feature improves patient satisfaction by offering flexible SMS communication for patients, many of whom are busy with full-time jobs and cannot wait on hold for long.
– Customizable Conversation Templates: Fully customizable, off-the-shelf conversation templates allow FQHCs to quickly automate common, multi-step patient communication workflows into natural conversations with patients. Popular templates include patient satisfaction surveys, automated no-show follow-ups, and two-step verification for cancellations.
– Community Outreach: Empowers organizations to reach out to assigned patients (who do not yet exist in the EHR) to quickly schedule them for care, requiring minimal staff resources. One organization secured over 20,000 appointments from newly recruited patients in one year.
Artera’s platform prioritizes flexibility, personalization, and scalability, making it an ideal choice for FQHCs that serve diverse patient populations with unique needs. The easy-to-learn staff console, award-winning customer service, and other features improve patient engagement while reducing staff burnout. By offering a simple SMS/texting solution that does not require an app download, internet access, or a password, Artera ensures accessibility for diverse populations. This approach helps ensure patients attend appointments, understand and adhere to care plans, and become more engaged in their care.
Artera continues to evolve through ongoing dialogue with the FQHC community, ensuring the platform meets the needs of constantly changing, diverse patient populations and enhances access to quality healthcare services for underserved communities.
“Artera has become a natural extension of our team and work. Artera’s reliable patient communications platform and its ability to quickly tailor messaging to our patient population has not only elevated our patient experience with seamless, digital patient communications but it’s also helped our team to deliver the personalized care our patients deserve,” said Vanessa Huerta, Associate Director of Operations, Livingston Community Health.
