What You Should Know:
– Pager, Inc., a leading digital healthcare enablement and care advocacy company serving 28 million members in the United States and Latin America, and AXA Partners Mexico (APM) today announced a strategic partnership that provides new capabilities to improve the experience of APM’s health assistance programs.
– The enhanced services are available immediately to more than two million APM beneficiaries across Mexico.
APM Partners with Pager to Enhance and Expand Health Services
The new partnership with Pager enhances and strengthens the health services provided by APM, including Ground Ambulance, Doctor at Home, and a 24-hour Medical Advice Line. With Pager’s capabilities, an automated triage system uses a combination of AI and evidence-based clinical algorithms developed by clinical experts to guide APM members to the most appropriate level of care for their health needs. This care may range from immediate ambulance assistance for medical emergencies to a home visit by an APM clinician, or a trip to the local emergency room. For non-urgent medical issues, Pager’s secure telehealth services allow members to access high-quality medical care without leaving their homes.
By partnering with Pager, APM can now also offer a personal medical assistant to help coordinate care needs. APM members can use SMS to connect directly with their personal medical assistant to answer questions about benefits, schedule appointments with nearby doctors, or consult with medical professionals about treatments via a secure chat or video line, all within a connected care experience.
Pager is a leading virtual-care, tech-enabled services platform that engages, guides, and connects people to access the right care, in the right place, at the right time, providing a trusted, personalized “doctor-in-the-family” experience. Through its Be Well, Find Care, Get Care, and Active Care solutions, Pager offers a comprehensive and continuous care experience. It provides a single thread of navigation, access, coordination, and management services that integrate our fragmented healthcare system. Pager’s extensive product solutions include triage, telemedicine, virtual primary care, scheduling, referrals, prescriptions, care management, care advocacy, customer service, and a health and wellbeing platform.
“We chose Pager because they share our vision of better serving our members and helping them navigate the healthcare system with the greatest speed, efficiency, and convenience possible. We also wanted to leverage the most advanced care navigation technologies and bring health assistance services into the 21st century for Mexico,” said Mikael Tordjman, CEO & Country Manager for AXA Partners México. “Whether it’s answering everyday health questions, arranging house calls, or quickly providing emergency services, our goal is to equip our customers with innovative solutions and help them select the best way to interact with us.”
