What You Should Know:
– Innovaccer, a leader in healthcare data activation, has unveiled the Healthcare Experience Platform (HXP), a comprehensive AI-powered solution designed to boost patient engagement and accelerate revenue growth for healthcare providers.
– This announcement follows Innovaccer’s acquisition of Cured, a strategic move to propel innovation in patient experiences and outcomes.
HXP: A Data-Driven Approach to Modern Healthcare Experiences
The HXP integrates various vital components to deliver a modern, data-driven approach to patient experiences. It leverages:
- Comprehensive Healthcare Data: The platform incorporates clinical, demographic, financial, and engagement data to create a holistic view of each patient.
- Omnichannel Communication: Patients can connect seamlessly through their preferred channels, ensuring effective communication.
- Robust AI and Analytics: Artificial intelligence personalizes experiences, automates tasks, and generates valuable insights.
HXP Capabilities: Empowering Patients and Providers
The HXP offers a range of features designed to benefit both patients and providers:
- Consumer Data Platform (CDP): This unifies patient data from various sources, enabling targeted and personalized experiences.
- Patient Journey Management: Leverage 80+ pre-built patient journeys and AI-powered multi-channel campaigns to guide patients seamlessly through their care journey, enhancing the overall healthcare experience.
- AI-powered Contact Center: Improve patient access and operational efficiency with features like automated appointment scheduling, first-call resolution, and proactive identification of care gaps – all powered by AI.
- Market Intelligence: Gain strategic and financial insights to stay ahead of the curve. Identify growth opportunities, optimize referral patterns, and make data-driven decisions that maximize ROI.
- AI-powered Propensity Modeling: Target the right patients with the right interventions. Propensity models identify patients most likely to benefit from specific services, improving conversion rates, ROI, and patient satisfaction.
