What You Should Know:
- Carta Healthcare®, a company whose mission is to improve patient care by harnessing the value of clinical data, today announced the results of a survey measuring American perception and trust of artificial intelligence (AI) in healthcare.
- Propeller Insights conducted an online survey of 1,027 U.S. consumers between August 18 and August 29, 2023.
Evolving Public Perception of the Role of AI in Healthcare – Key Insights
The survey finds that on average, three out of four Americans do not trust AI in a healthcare setting. Nearly four out of five patients in the U.S. report not knowing if their provider is using AI; in reality, 100% of healthcare providers are using AI, and have been for a long time. This discrepancy illustrates the public’s misperception of the use of this technology, which is made evident by the 43% of respondents who admit there are limitations in their understanding of AI.
“The survey indicates that Americans are uncertain about AI in healthcare, and that the healthcare industry needs to educate Americans about the benefits of AI to improve trust and comfort with its use,” said Matt Hollingsworth, CEO, Carta Healthcare. “AI can help providers improve patient care and outcomes, but it will best succeed if patients understand that it’s used as an assistive tool, not as a replacement for human interpretation and decisions.”
Most Americans are unaware of AI usage but consider disclosure important. When it comes to AI in healthcare, 49% are comfortable with it, 51% are not, and 51% believe it can improve diagnostic accuracy, with 42% in disagreement. Trust in AI is low, with only 38% trusting it, but 47% are willing to learn more. Around 57% feel they understand AI in healthcare. The majority (80%) feel that disclosure about AI use is important for their comfort. Furthermore, 61% trust their providers to use AI properly, while 63% worry about less face time with healthcare providers due to AI. About 65% would be more comfortable if healthcare providers explained AI use, and 60% believe AI could help with healthcare worker shortages.
