What You Should Know:
– Beacon Health System, a non-profit health system serving northern Indiana and southern Michigan, has launched a new digital patient access experience through the Kyruus ProviderMatch platform. The health system is now making it easier for both new and existing patients to search for care system-wide online, as well as self-schedule appointments with a growing number of providers.
– After building its new enterprise-wide provider directory with Kyruus for its more than 1,100 providers – practicing at the system’s seven hospitals, medical group, and dozens of other care locations – Beacon implemented ProviderMatch for Consumers to give consumers a more dynamic online search experience with richer insight into providers’ backgrounds and areas of expertise. The health system has seen rapid adoption of the solution among its communities; search volumes in ProviderMatch have doubled since launch last year to more than 15,000 searches per month.
Phased Online Scheduling Rollout
Beacon subsequently began a phased rollout of online scheduling through ProviderMatch DirectBook – Kyruus’ scheduling solution late last year. Through a direct integration with the health system’s underlying EHR platform, Beacon is able to both display providers’ appointment availability and enable consumers to book seamlessly within ProviderMatch. Consumers are already scheduling hundreds of appointments per month with the initial group of providers offering online booking – spanning primary care and a growing number of specialties – and about 50% of these appointments are for new patient visits.