• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • AI
    • Blockchain
    • Precision Medicine
    • Telehealth
    • Wearables
  • Life Sciences
  • Investments
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage

Ride Share Lyft Expands Partnerships to Address Medicare Advantage Plans

by Jasmine Pennic 02/07/2019 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Lyft Expands Partnerships to Address Medicare Advantage Plans

Ride-sharing company Lyft, today announced its plans to expand its collaboration with Blue Cross Blue Shield (BCBS) Institute, as well as work with LogistiCare to encompass certain Humana Medicare Advantage (MA) plans. CMS continues to update MA plan flexibility to allow for additional services that address holistic health, and one of the key social determinants of health is access to services and programs.

Transportation is the key to unlocking that access, and Lyft is a cost-effective, reliable, safe and convenient option for MA members, seniors, and payers. This announcement reflects Lyft’s commitment to providing transportation for a broader range of health needs outside of just NEMT to leverage the flexibility provided by CMS to test and make these new models a reality for patients.

In April 2018, the Centers for Medicare & Medicaid Services (CMS) announced new flexibility for MA plans to innovate with services that promote member health and wellness. Beginning in the 2019 plan year, MA plans have an even broader canvas for addressing social determinants of health, primarily through new flexibilities in benefit design that allow innovative payers to broaden the scope of services to include transportation.

Two years ago, Lyft and LogistiCare joined forces to provide NEMT services to the hundreds of cities in which both companies operated. Now, as we expand our relationship with the nation’s largest NEMT provider, we are working to extend our platform to members of select Humana MA plans, through LogistiCare, with the potential to provide rides not just to and from medical appointments, but also to pharmacies, and fitness centers.

“Lyft has been an incredible partner as we’ve worked to leverage their platform to deliver innovative services that improve the health and satisfaction of our members while reducing healthcare costs,” said Dr. Trent Haywood, president, BCBS Institute. “We’re eager to expand our already successful partnership with Lyft from our commercial plans to some of our BCBS MA plans this summer – providing even more members with improved access to services that will help improve their health and quality of life.”

Upgraded Lyft Concierge

An Upgraded Lyft Concierge Brings Healthcare Needs to the Forefront

To support this growth, Lyft has also upgraded the Lyft Concierge and the Concierge API to address the needs of both healthcare facilities and patients. Concierge now works seamlessly on tablets, desktops, and mobile phones, serving the needs of everyone from the nurse in a hospital emergency room to the dispatch agent in a nationwide call center. The upgraded Concierge now includes: 

– new Alerts and Active tabs, helping managers follow rides as they progress and take action quickly to help patients get to where they need to go

– upfront pricing comparisons to this update, so ride managers can compare and secure the cost of different ride types — such as standard, luxury, or extra seat options — in one view.

– Concierge detects that a phone number is a landline, it automatically calls the passenger to provide ride details, to make sure she reaches her destination.

– dedicated healthcare support team takes patient privacy seriously

 “We’re constantly working to elevate the Lyft Concierge experience to meet the needs of our healthcare partners and their patients. To this end, we’ve rebuilt the product from the ground up to provide a simpler ride management experience, landline options, and more accessibility across all devices.” – Megan Callahan, Vice President of Healthcare at Lyft

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: Lyft, non-medical-emergency medical transportation, ride-share

Tap Native

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Featured Insights

Digital Health Funding Q3 2025: Choppy Undercurrents Beneath a Steady Surface

Most-Read

Qualtrics Acquires Press Ganey Forsta for $6.75B to Create the Most Comprehensive AI Experience Platform

Qualtrics Acquires Press Ganey Forsta for $6.75B to Create the Most Comprehensive AI Experience Platform

Pfizer and Trump Administration Announce Landmark Agreement to Lower Drug Costs

Pfizer and Trump Administration Announce Landmark Agreement to Lower Drug Costs

KLAS Report: Epic's Native Ambient Speech Tool Reshapes Customer AI Strategies

KLAS Report: Epic’s Native Ambient Speech Tool Reshapes Customer AI Strategies

Epic Unveils MyChart Central and New APIs to Advance Interoperability at Open@Epic

Epic Outlines Roadmap for Next-Generation Data Sharing at Open@Epic

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

RevSpring to Acquire Kyruus Health, Creating a Unified Patient Experience

RevSpring to Acquire Kyruus Health, Creating a Unified Patient Experience

Oracle Confirms Layoffs in Kansas City

Oracle Confirms Layoffs in Kansas City

Philips Future Health Index 2025: AI and Digital Tech Can Help Solve Cardiac Care Crisis

Philips Future Health Index 2025: AI and Digital Tech Can Help Solve Cardiac Care Crisis

Optain Health Secures $26M to Advance AI-Powered Retinal Screening

Optain Health Secures $26M for AI-Powered Retinal Screening

Sutter Health and Epic Launch "Sutter Sync" to Optimize Remote Chronic Care

Sutter Health and Epic Launch “Sutter Sync” to Optimize Remote Chronic Care

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2025. HIT Consultant Media. All Rights Reserved. Privacy Policy |