• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • AI
    • Blockchain
    • Precision Medicine
    • Telehealth
    • Wearables
  • Life Sciences
  • Investments
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage

Ricoh Unveils Interoperable, Secured Fax Alternative for Healthcare

by Jasmine Pennic 11/28/2018 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

TigerText Wants to Eliminate the Ancient Pager & Fax in Healthcare

Today Ricoh announced RICOH Healthcare Direct Services, an interoperable, secure and reliable fax alternative. At a time when information management and collaborative technologies are surging in other fields, patients can be left wondering why healthcare providers’ communication can be unreliable, potentially resulting in rescheduled appointments, lost lab results, and other costly or time-consuming errors. 

The State of the Fax Machine in Today’s Healthcare Environment

At a time when information management and collaborative technologies are surging in other fields, patients can be left wondering why healthcare providers’ communication can be unreliable, potentially resulting in rescheduled appointments, lost lab results, and other costly or time-consuming errors. Additionally, medical error contributes to tens of thousands of deaths each year in America,1 bringing added calls for the reduction or elimination of manual processes that introduce the opportunity for error, such as paper-based fax. Misplaced or misdelivered faxes can result in lost lab results, incomplete communication between referring physicians and specialists, and last-minute rescheduling, all of which can add up to increased work, higher costs and inferior patient experiences.

Fax user error, paper jams, and empty paper trays contribute to 25 percent of specialists not receiving test results and records for referred patients prior to their appointment.2 For integrated delivery networks (IDNs), which can send hundreds or even thousands of faxes a day to various partners and disparate systems, those inefficiencies can add up fast, potentially forcing frustrated patients to reschedule or even decline to return for necessary care.

RICOH Healthcare Direct Services Overview

RICOH Healthcare Direct Services tackles those concerns head-on, leveraging Ricoh’s years of expertise in the healthcare space and strong technology portfolio to help reduce clerical errors, improve security and drive cost savings by eliminating the need for fax’s paper steps.  Healthcare Direct Services sends information directly into the patient’s electronic health record (EHR), without fax’s opportunities for lost or mishandled information.

Today, healthcare remains one of the fax’s last strongholds in a world that has mostly moved on to faster, more interoperable technologies. Ricoh pioneered fax technology nearly a half-century ago by introducing the first high-speed fax machine for offices, helping to revolutionize fast, reliable information sharing across distances. With RICOH Healthcare Direct Services, Ricoh is applying the same ingenuity and expertise to revolutionize collaboration again for an industry that needs it most.

“One in 20 faxes never reach their final destination – that’s missed appointments; that’s redoing lab tests; that’s somebody’s health,” said Michael Campana, Senior Manager, Healthcare Marketing, Ricoh USA, Inc. “Those kinds of inefficiencies and their real-world effects are unacceptable in today’s healthcare industry. Patients know they deserve better, and they know that in many cases their health currently depends on outdated, paper-based workflows. RICOH Healthcare Direct Services brings our expertise and technologies to bear to tackle this issue and provide the reliable, secured, immediate communication that facilitates the kinds of quality care experiences that patients have been demanding.”

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: Ricoh

Tap Native

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Featured Interview

Reach7 Diabetes Studios Founder Chun Yong on Reimagining Chronic Care with a Concierge Medical Model

Most-Read

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

Evernorth Health Services Invests $3.5B in Shields Health Solutions

Evernorth Health Services Invests $3.5B in Shields Health Solutions

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

M&A:Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

Femtech: Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

Healthcare C-Suite Acknowledges AI Potential but Lacks Trust

Sage Growth Partners Report: Healthcare C-Suite Acknowledges AI Potential but Lacks Trust

EVERSANA and Waltz Health Merge to Redefine Pharmaceutical Commercialization

EVERSANA and Waltz Health Merge to Redefine Pharmaceutical Commercialization

Advancing Diabetes Care: Combating Burnout and Harnessing Technology

Advancing Diabetes Care: Combating Burnout and Harnessing Technology

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2025. HIT Consultant Media. All Rights Reserved. Privacy Policy |