• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • COVID-19
  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • Artificial Intelligence
    • Blockchain
    • Mobile Health
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage
  • Life Sciences
  • Research

UMMC Selects Kyruus’ ProviderMatch for Access Centers to Improve Call Center Operations

by Jasmine Pennic 07/02/2018 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

UMMC Selects Kyruus' ProviderMatch for Access Centers to Improve Call Center Operations

Kyruus, a patient-provider matching health IT company, announced that the University of Mississippi Medical Center (UMMC) has selected the company’s ProviderMatch for Access Centers solution to improve call center operations and enhance patient access to UMMC’s network of 800+ providers in 170 locations across the state of Mississippi.

ProviderMatch for Access Centers will make it easier for call center agents to identify the right provider for patients’ needs, enabling more precise patient-provider matching to support both patient and provider satisfaction.With its network of providers delivering care to over 600,000 patients a year across 82 counties, UMMC first needed a modern solution that would enable it to gain a single point of access to provider information and a deeper level of insight into providers’ areas of expertise.

The KyruusOne™ provider data management platform – which powers each of the ProviderMatch solutions – offered that consolidated view, along with comprehensive provider profiles configured using Kyruus’ 16,000-term clinical taxonomy. The taxonomy allows providers to indicate what they do at a detailed level, going beyond specialty and subspecialty to include specific conditions and procedures, so call center agents have more of the information they need at their fingertips.

Agents in UMMC’s call center will use the powerful search engine in ProviderMatch for Access Centers to match patients with appropriate providers. Leveraging accurate, up-to-date data from KyruusOne, ProviderMatch includes user-friendly keyword-based search and dynamic filters to help agents efficiently and effectively identify the providers who best match the patient’s clinical needs, logistical requirements, and personal preferences. By reducing complexity and manual workflows, the solution empowers agents to enhance service to patients and boost call conversion, while also reducing the time required to onboard new call center staff.

“With UMMC being such a key source of healthcare services for patients across Mississippi, optimizing patient access and available appointment capacity across the provider network is critical,” said Graham Gardner, CEO of Kyruus. “We’re excited to be working with the UMMC team to help them enhance the patient experience and help patients across their communities find the right providers at the right time and location.”

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: Kyruus, Patient Matching Algorithm, Patient-Provider Matching

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Knowledge Hub

 How Top Health Plans Use AI to Save Money and Work Smarter How Top Health Plans Use AI to Save Money and Work Smarter

 How to Build Hybrid Care Models Around Remote Patient Monitoring How to Build Hybrid Care Models Around Remote Patient Monitoring

Trending

Rethinking Big Data in 2024: How Healthcare Can Leverage Workforce Intelligence to Improve Care

Rethinking Big Data in 2024: How Healthcare Can Leverage Workforce Intelligence to Improve Care

Qualtrics and Epic Partner for Integrated Data-Driven Experience

Qualtrics and Epic Partner for Integrated Data-Driven Experience

CVS Rebrands Health Services Segment, Launches Model for Retail Pharmacy Reimbursement

CVS Rebrands Health Services Segment, Launches Model for Retail Pharmacy Reimbursement

Clover Health Exits CMS ACO REACH Program to Focus on Medicare Advantage

Clover Health Exits CMS ACO REACH Program to Focus on Medicare Advantage

Cigna to Acquire Express Scripts for $67B: 5 Things to Know

Cigna and Humana Merger Talks Could Face Antitrust Scrutiny

RNSA23: Cleveland Clinic and Canon Partner to Pioneer Next-Gen Imaging Technologies

RSNA23: Cleveland Clinic and Canon to Establish Comprehensive Imaging Research Center

Automating Implant Orders: A Turning Point in Healthcare’s Digital Transformation

Automating Implant Orders: A Turning Point in Healthcare’s Digital Transformation

Consumers Believe Generative AI Can Revolutionize Healthcare

71% of Consumers Believe Generative AI Can Revolutionize Healthcare

NCQA Launches Virtual Care Accreditation Pilot

NCQA Launches Virtual Care Accreditation Pilot

Novant Health Acquires Three Tenet Hospitals in South Carolina for $2.4 Billion

M&A: Novant Health Acquires 3 Tenet Hospitals in South Carolina for $2.4B

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • 2023 Editorial Calendar
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2023. HIT Consultant Media. All Rights Reserved. Privacy Policy |