Healthx, Inc., a cloud-based portal and digital engagement solutions for healthcare payers, and mPulse Mobile, a mobile health engagement provider, today announced a partnership to offer personalized text messaging, email and IVR solutions through the Healthx member engagement platform.
Using a series of member-focused text message workflows, Healthx platform users can drive adoption and utilization, lift quality scores, and create a personalized member experience, while decreasing call center costs to expand their reach to members – all pre-integrated with their Healthx portal and engagement solutions. Members can receive tailored and meaningful dialogue to encourage healthy behaviors, ranging from programs like straightforward appointment reminders or Go Paperless signups, to more complex workflows such as chronic care management.
Recent mPulse Mobile client case studies showed a 20% reduction in no-shows, 14% increase in Medicare Part D refills, and improved patient satisfaction with 94% of patients reporting satisfaction with the mobile program, among additional impressive chronic care and quality management outcomes.
With nine years of experience, mPulse Mobile has lifted quality scores for over 60 health plan, provider, pharma and wellness customers with over a hundred million text messages sent annually. The company’s multi-channel platform includes interactive text, secure message, email and IVR delivery. mPulse Mobile is a trusted partner to leading healthcare organizations, including Kaiser Permanente, Humana, Inland Empire Health Plan, Delta Dental, and Mayo Clinic, and is an excellent complement to Healthx’s 19 years of member engagement experience.
“Healthx and mPulse Mobile share a common vision of delivering innovative solutions that deepen consumer engagement to improve health outcomes,” said Chris Nicholson, Co-founder and CEO of mPulse Mobile. “The powerful combination of Healthx industry leading portal and app solutions with the unparalleled reach of text messaging helps health plans close gaps in care, improve quality ratings and reduce costs.”
