Walmart today announced new capabilities in the Walmart app that create a more convenient shopping experience for Pharmacy and Money Services customers. Walmart also announced the implementation of a new store experience that allows customers to skip traditional service lines using “Express Lanes” in these areas. These changes will become available starting in March and are anticipated to be available in nearly all of Walmart’s 4,700 stores by fall.
Details on each new app feature include:
Pharmacy:
o Easy Refills: After a one-time setup on the app, customers can quickly refill and track the order status of their prescriptions, along with being able to view pricing and pickup details
o Skip the Line: Customers can use new “Express Lanes” for easy pickup once their orders have been placed
“What our Pharmacy business is likely most well-known for is our $4 prescription program that has saved our customers nearly $5 billion,” said Paul Beahm, senior vice president, Walmart Health and Wellness Operations said in a statement. “Starting today, we’ll be known for saving them more than just money. By developing and combining the best of our app with a service that our customers depend on daily, we’re driving change that makes living better easier.”
Money Services:
Walmart is removing the hassle of paperwork for the millions of customers who transfer money in a Walmart store each month. The additions to the app will also simplify the process for associates by creating more opportunities for them to serve customers. At nearly 1,200 of the company’s Money Services locations, customers will also be able to save time using an “express lane.”
o Removing the Hassle of Paperwork: Customers can enter in their payment info securely in the Walmart app and head to the store at their leisure; no more filling out paperwork at the service desk
o Skip the Line: Once in store, customers can use the “Express Lane” to move to the front of the line to get their orders processed faster
“These capabilities are the latest example of how we’re bringing together all of the conveniences of Walmart – great stores, convenient pickup, easy checkout and a top-notch app – to deliver one seamless shopping experience for customers,” said Daniel Eckert, senior vice president, Walmart Services in a statement. “We’re delivering a new and better experience in areas of our business that are essential for busy families. By making them faster and easier, we’re living up to our promise – to save customers money and time.”
