TigerText, a provider of clinical communication solutions for the healthcare industry has unveiled role-based scheduling automation that dynamically populates role assignments and user profiles within the TigerText messaging app in an elegant, highly intuitive way. Role-based Scheduling Automation was developed in tight coordination with TigerText client feedback and refined through rounds of interviews, marketplace research, and user testing. Because the app leverages data from popular scheduling systems such as Amion, role owners are always accurately reflected in TigerText, even during shift changes.
Expediting Communication Workflows
By automating shift assignments and merging the functionality with TigerText, care team members can now find and reach the right care provider on shift with minimal information or effort, as well as view all scheduling data in real-time through the TigerText app, enabling improved care coordination and faster shift transitions and patient handoffs.
Roles displays shift information in a user-friendly, functional interface that provides instant visibility into current and future role owners, making these calendars accessible to any TigerText user within an organization. Role owners also receive an automated push notification whenever a shift change occurs and have the option to manually opt in or out of a role, as needs dictate.
Users can also be assigned multiple roles with each role indicated in the calendar view. Roles includes full administrative control, giving IT the power to set permissions and policies that limit or block a user from swapping shifts or changing the schedule. Messages sent to a particular role are routed seamlessly, and conversations that took place under the current role owner will be inherited by the next shift owner, providing full context of what took place prior and helping ensure continuity of care.
Amazon Alexa integration
Too often, nurse calls ricochet from a unit secretary to a floor nurse and finally to the correct department or team member, wasting cycles and delaying patient care. To illustrate the power and extensibility of Role-based Scheduling Automation, TigerText demoed how Roles can leverage the Amazon Echo to create an out of the box voice-activated nurse call solution. Voice-activation is a powerful example for patients who may not be physically able to press a nurse call button on their own but need help.
Through this integration, patients can verbally call for a nurse, request bathroom assistance, express meal preferences, and more all from the bedside by simply asking Alexa. The system even provides verbal confirmation for patient requests along with a time estimate for completion. Behind the scenes, the request is instantly and intelligently routed as a TigerText message to the appropriate care team Role owner in a single step, expediting fulfillment and minimizing staff interruptions. And the benefits are not just for patients – clinical staff can request vital signs, language translations, MRI’s, and more knowing the information will be instantly available on their smartphone through TigerText.
“Roles represents a pivotal development in our product roadmap,” said Brad Brooks, co-founder and CEO of TigerText in a statement. “Healthcare workflow is incredibly complex due to the shift-based nature of the workforce. By automating shift assignments and merging the functionality with TigerText, we help solve a fundamental challenge among healthcare staff of being able to reach the right person at the right time without actually knowing the person’s name. And as we’ve shown with our integration to the (Amazon) Echo via our TigerConnect API, Roles opens up a world of possibilities for applying the functionality and aligns with our mission to dramatically improve workflow efficiency in healthcare.”
