More than one-quarter of providers at small practices (1–10 physicians) feel stuck with or plan to leave their current EMR vendor, according to a recent KLAS study,”New Leaders in the Small-Practice Market: Ambulatory EMR Performance 2015 (1-10 Physicians).” Providers cited poor usability, missing functionality, and unreliable vendor support as their primary frustrations with their EMR solution.
For the report, KLAS spoke with more than 750 small practices (1-10 physicians) to understand what determines success in this space. More than 20 vendors are included in the report and are rated on more than 25 metrics, including ease of use, customer support and which vendors are the most at risk for losing customers.
The report found Cerner and PCC have been rated as the top performers for small physician practices, with Cerner being top rated for broad-use EMRs and PCC for specialty-specific EMRs.PCC, Cerner, GE Healthcare, Greenway PrimeSUITE and athenahealth were the only vendors with less than 20% of their customers wanting or planning to leave.
“Small physician practices are really feeling the pressure of keeping up with regulations such as meaningful use. These and other pressures are causing a huge number of providers to report dissatisfaction with their current solutions,” said report author Erik Bermudez. “In these challenging circumstances, it is all the more refreshing to see some of the vendors really step up to meet providers’ demands and needs.”
