KLAS has released their annual 2011 Best in KLAS Awards: Software & Professional Services report. The report provides a summary of the KLAS performance ratings gathered over the past 12 months (18 months for select services) for healthcare IT software and services vendors in 111 market segments based on the ratings from over 18,000 interviews with healthcare providers.
Epic continues to dominate the marketplace as the top ranked overall software vendor scoring 87.1 out of 100. For professional service, MaxIT Healthcare earned the top spot for professional services, scoring 88.7.
Below is a list of the 2011 Best in KLAS vendors for software:
|
Acute Care EMR |
Epic EpicCare Inpatient EMR |
|
Ambulatory EMR (Over 75 Physicians) |
Epic EpicCare Ambulatory EMR |
| Ambulatory EMR (11-75 Physicians) |
athenahealth athenaClinicals |
|
Ambulatory EMR (1-10 Physicians) |
Amazing Charts |
| Business Intelligence/Reporting |
Dimensional Insight The Diver Solution |
|
Cardiology |
Digisonics DigiView |
| Community HIS |
McKesson Paragon |
|
Document Management and Imaging |
MedPlus/Quest Diagnostics ChartMaxx |
| Emergency Department |
Tie between Epic ASAP ED and MEDHOST EDMS |
|
Enterprise Scheduling |
Unibased USA RMS |
| Financial/ERP |
Oracle PeopleSoft Enterprise |
|
Homecare |
Homecare Homebase |
| Laboratory |
Siemens Novius Lab |
|
Oncology |
Elekta MOSAIQ |
|
PACS |
DR Systems Unity PACS |
| Patient Accounting and Patient Management |
Epic Resolute Hospital Billing |
|
Pharmacy |
Epic Willow |
| Practice Management (Over 75 Physicians) |
Epic Resolute/Prelude/Cadence |
| Practice Management (11-75 Physicians) |
Greenway Medical PrimeSuite Practice |
|
Practice Management (1-10 Physicians) |
Greenway Medical PrimeSuite Practice |
|
Radiology |
Epic Radiant |
|
Speech Recognition |
Nuance eScription |
| Surgery Management |
Epic OpTime |
The 2011 Best in KLAS vendors for services are:
|
Application Hosting (CIS/ERP/HIS) |
Cerner |
|
Claims and Clearinghouse Services |
ZirMed |
|
Clinical Implementation Principal |
Impact Advisors |
|
Clinical Implementation Supportive |
Innovative Healthcare Solutions Inc. |
|
Financial ERP Implementation |
ACS |
| Extended Business Office |
PwC |
|
IT Outsourcing (Extensive) |
CareTech Solutions Inc. |
|
Planning and Assessment |
Tie between Cumberland and Encore |
|
Revenue Cycle Transformation |
PwC |
|
Technical Services |
Orchestrate Healthcare |
| Teleradiology Services |
Teleradiology Solutions (TRS) |
| Transcription Services |
TransTech Medical Solutions |
The report also highlighted market segments having products that demonstrated the lowest risk for failure versus those most likely to deliver a lemon as shown below:
| Segments with Lowest Go-Live Risk | Segments Most Likely to Deliver A Lemon |
| Interface Engines | Anesthesia |
| Real-Time Location Systems (RTLS) | Medicaiton Administration |
| Health Information Exchange (Private) | Ambulatory EMR |
| Revenue Cycle-Other | Practice Management |
| Patient Flow | Patient Accounting and Patient Management |
The market segments most likely to deliver a lemon should come as no surprise due to the complexity of delivering an intuitive integrated solution.
Congrats to everyone for excelling in their respective markets and being recognized with a 2011 best in KLAS award.
About KLAS Report:
The Best in KLAS Awards: Software & Services report is published annually on December 15th and is meant to provide an overview of the state of each market segment. In this report, leaders in the selected Best in KLAS categories receive the Best in KLAS designation, which lasts for one calendar year. Additional performance information and more detailed results are available online at www.KLASresearch.com or in targeted KLAS specialty reports.
