Survey: 76% of Patients Would Choose Telehealth Over Human Contact

76% of patients would choose telehealth over human contact according to recent survey that highlights the increased trust in telehealth by consumers. 

Consumer trust in telehealth is growing with 76% of patients choosing access to care over human interaction with their care provider according to recent survey by technology vendor Cisco.

The survey studied the views of consumers and HCDMs on sharing personal health data, participating in in-person medical consultation versus remote care and using technology to make recommendations on personal health.  Views on these topics differed widely between the two groups (consumers and HCDMs) and the ten geographies surveyed.

“The patient and care provider experiences are top of mind in health care around the world.  Due to the increasing convergence of the digital and physical, there is an opportunity to provide increased collaboration and information sharing among providers to improve the care experience and operate more efficiently,”  said Kathy English, Public Sector and Healthcare Marketing, Cisco.

The global report conducted in early 2013, includes responses from 1,547 consumers and HCDMs across ten countries.  Additionally, consumers and HCDMs were polled from a wide variety of backgrounds and ages within each country.

The key findings of the survey in the infographic visualization shown below are the views of 1,547 consumers and 403 practitioners in the United States.

CLICK IMAGE TO ENLARGE

Survey:76% of Patients Would Choose Telehealth Over Human Contact

Source: Cisco

 

Other key findings include:

  • In China, Russia and Mexico, nearly three-quarters of consumers would be comfortable communicating with a specialist using virtual technology (e.g. video chatting, text messaging) for a health condition.
  • More than 60 percent of consumers from Germany, Japan and the U.S. indicate being comfortable with the idea of being treated by a specialist using virtual technology.
  • Most consumers are comfortable with having all of their health records securely available on the cloud except for those in Germany and Japan.
  • Nearly half of the consumers surveyed and two-thirds of the HCDMs surveyed would be comfortable sharing and receiving health information through social media channels.
  • Most North American consumers – nearly eighty percent – are comfortable submitting a complete medical history and diagnostic information to help ensure they have all the information available to treat them and offer the most personal diagnosis possible.
  • Ninety percent of Russian consumers expressed comfort, while fifty percent of Japanese customers expressed discomfort with the idea of submitting DNA.
  • Though roughly half of HCDMs believe data protection is adequate for protecting health and medical data privacy in their respective countries, fewer consumers believe data protection is adequate. The largest discrepancy among consumers and HCDMs is observed in Brazil, as approximately two-thirds of consumers feel data protection in their country is adequate while about 8 in 10 HCDMs believe otherwise.

See the official video below for more details on the Cisco Global Customer Experience Report.

Visit Cisco for their official  announcement to learn more.

  • http://twitter.com/infotechmike/status/309945888258809856/ Michael Stanton (@infotechmike)

    Survey: 76% of Patients Would Choose Telehealth Over Human Contact: 76% of patients would choose telehealth ov… http://t.co/PQcfpMPtpB

  • http://twitter.com/MD_Solutions/status/309957750132187136/ MD Solutions (@MD_Solutions)

    MD Solutions News: Survey: 76% of Patients Would Choose Telehealth Over Human Contact http://t.co/VgDzyUJbVk

  • http://twitter.com/jamiechurchill/status/310049922395287553/ Jamie Churchill (@jamiechurchill)

    76% of Patients Would Choose #Telehealth Over Human Contact http://t.co/nnolqDgPcm #healthIT #hitsm from @hitconsultant

  • http://twitter.com/CapSite/status/310074764620357632/ @CapSite

    RT @hitconsultant: Survey: 76% of Patients Would Choose #Telehealth Over Human Contact http://t.co/jAx0VMPDa0 via @CiscoHealth #HITsm #digitalhealth

  • http://twitter.com/japhychron/status/310118681675968514/ @japhychron

    RT @Perficient_HC: 76% of Patients Would Choose #Telehealth Over Human Contact http://t.co/kjSHF0YuiL #healthIT #hitsm from @hitconsultant

  • http://twitter.com/RhondaWille/status/310149409419689984/ @RhondaWille

    Impact of Consumer Health Experience, 76% would choose #telehealth over human contact http://t.co/IBpHJNlqrI #patientengagement #UX #HIT

  • http://twitter.com/Dottor_T/status/310162428375752704/ @Dottor_T

    RT @hitconsultant: Infographic from @CiscoHealth on the #DigitalHealth Impact of Consumer Health Experience http://t.co/jAx0VMPDa0 #Health20 #HCIT

  • http://twitter.com/rvaughnmd/status/310202905623928832/ Richard Vaughn MD (@rvaughnmd)

    Survey: 76% of Patients Would Choose Telehealth Over Human Contact http://t.co/9cSfkBp0M4 via @zite

  • http://twitter.com/JustinSanderson/status/310252518099791872/ @JustinSanderson

    Survey: 76% of Patients Would Choose Telehealth Over Human Contact http://t.co/NJPsrvmXvm via @zite

  • http://twitter.com/ubermarketer/status/310281315595456512/ @ubermarketer

    70% of patients would choose telehealth over a personal consultation http://t.co/iybfIdUNp0 however, survey is from Cisco, so maybe biased

  • http://twitter.com/USA_RAD/status/310423505386741762/ @USA_RAD

    Survey: 76% of Patients Would Choose #Telehealth Over Human Contact http://t.co/sPF7C9iguB) #telemedicine

  • http://twitter.com/jamestaulbut/status/310490897961869312/ James Taulbut (@jamestaulbut)

    Survey: 76% of Patients Would Choose Telehealth Over Human Contact http://t.co/91y9sJoqV7 via @zite

  • http://twitter.com/sandeolson/status/310533325536239617/ @sandeolson

    Survey: 76% of Patients Would Choose Telehealth Over Human Contact | http://t.co/oSUlmMjnEq via @@hitconsultant

  • http://twitter.com/InformaticsJack/status/310678209966530560/ @InformaticsJack

    Survey: 76% of Patients Would Choose Telehealth Over Human Contact | http://t.co/tCM2QIRv4I RT via @@hitconsultant”

  • http://twitter.com/PacificRCM/status/310757984814919681/ @PacificRCM

    Survey: 76% of Patients Would Choose Telehealth Over Human Contact http://t.co/rD3QSP5yHI via @@hitconsultant

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  • deetelecare

    Your headline is misleading. Your screen grab off the video is a ‘forced choice’ survey question. Those surveyed would rather have access to care, however delivered, than restricting it only to in-person delivery. The rest of the survey does show increased acceptance if and comfort level with technology in healthcare delivery and using the internet for communication with care providers, but actually the same low levels of usage and preference that other surveys (Pew, research2guidance) have indicated all along.

  • Misleading

    What a terribly misleading headline. Destroys credibility of the rest of this article, which now reads like an ad for Cisco. Be more responsible in your reporting/writing.

  • dagautier

    A little bit missliding yes, but interesting data.

    I shared them on my my blog about e-health.

    http://dagautier.tumblr.com/post/45294910815/la-medecine-sans-medecins

  • http://www.hitconsultant.net/ Fred Pennic

    Thanks.

  • http://twitter.com/4DHealthware/status/337651940227960832/ @4DHealthware

    Survey: 76% of Patients Would Choose Telehealth Over Human Contact http://t.co/t2u6R4eXHA via @@hitconsultant

  • http://twitter.com/medeo/status/339102632364896256/ @medeo

    This recent survey found that 76% of Patients Would Choose Telehealth over Human Contact. Let us know your thoughts! http://t.co/94uDy8H89T

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