What You Should Know:
– University Hospitals, a nationally recognized academic health system named by U.S. News & World Report to its Best Hospitals list, an achievement it has made 27 years in a row and Hippocratic AI, the global leader and pioneer in generative AI healthcare agents, today announced a strategic collaboration to transform how patients are supported across the care journey.
– The collaboration will focus on deploying Hippocratic AI’s conversational agents to enhance clinical workflows, expand patient engagement, and ultimately improve outcomes throughout the UH system.
Bringing Generative AI to the Patient Experience
University Hospitals (UH) is collaborating with Hippocratic AI to enhance access to equitable, high-quality care by deploying safe, voice-based generative AI agents across non-diagnostic use cases. Early initiatives have focused on pharmacy-related patient needs, delivering promising outcomes that set the stage for broader adoption. Future applications may include:
- Preventive screening calls
- Patient education and guidance
- Appointment reminders and support
By offering real-time, empathetic, conversational assistance, Hippocratic AI’s agents keep patients informed, adherent, and engaged—reducing care gaps and enabling earlier interventions.
“Our agents are designed to be empathetic, safe, and effective extensions of the care team, delivering personalized support at scale—when and where patients need it most,” said Munjal Shah, CEO and Co-founder of Hippocratic AI.
UH’s Innovation Legacy Meets AI Safety
UH has earned national recognition for healthcare innovation through its UH Ventures platform, leadership in clinical AI, and pioneering programs such as Hospital@Home, remote patient monitoring (RPM), translational research, and the Veale Healthcare Transformation Institute. Named one of Fortune’s Most Innovative Companies, UH also supports a $214 million annual research portfolio.
This collaboration reinforces UH’s strategy of responsibly integrating AI to improve care delivery without compromising safety or the clinician-patient relationship. Hippocratic AI’s agents are uniquely positioned for this mission, having undergone:
- Rigorous physician and nurse evaluations
- Testing with health system partners
- Continuous performance monitoring
The company’s Polaris Constellation safety architecture ensures reliability while prioritizing compassionate, patient-centered interactions.
