What You Should Know:
– Sohar Health, a provider of eligibility determination and Verification of Benefits (VoB), and Rula Health, a national behavioral healthcare provider group announced a partnership to streamline the connection between patients seeking mental health care and the clinicians providing that care.
– Rula has integrated Sohar’s Verification and Network Status products into its patient intake process, eliminating insurance-related bottlenecks and improving care access for thousands of patients nationwide.
Automating Insurance Verification for Seamless Care Access
Sohar’s AI-powered tools ensure accurate, real-time eligibility data and in-network status at the earliest stages of patient onboarding, effectively closing the gap between patients and the care they need. For Rula, this translates to reduced administrative overhead, minimized coverage errors, and the ability for care teams to focus on delivering timely, effective behavioral health support.
Since the partnership’s launch, Sohar has increased Rula’s automation by 30% and boosted benefits data accuracy to over 95% across its payers. The collaboration has also reduced the Rula team’s time spent on manual insurance verification processes by 1,000 hours per week.
Sohar’s Verification product allows Rula to automatically confirm a patient’s insurance eligibility and behavioral health coverage with high accuracy, without manual work. With the Network Status product, Rula can instantly determine whether a provider is in-network for a patient, enabling more precise care matching and faster appointment scheduling while minimizing unexpected out-of-network bills and surprise costs. Rula has also implemented Sohar’s automation across four key workflows: real-time eligibility checks during registration, initial VoB checks, portal-triggered VoB validations, and monthly insurance change detection to prevent billing issues before they arise.
“At Rula, we’re committed to removing barriers that prevent people from getting the mental health care they need. Sohar allows us to simplify the complex insurance verification process and ensure that our patients get matched to the right provider faster and with greater confidence,” said Mark Khavkin, CFO of Rula Health.
