What You Should Know:
– Everlywell, a leader in digital health, has announced the launch of Eva, a new AI-powered platform designed to turn complex biomarker data into easy-to-understand, personalized health insights.
– Eva serves as an intelligent health companion, integrating diagnostics, virtual care, and engagement into one seamless, end-to-end experience.
The Intelligence Layer Healthcare Has Been Missing
Eva is built on the foundation of the insights Everlywell has delivered to 60 million Americans over the past decade. The platform aims to deploy the “intelligence layer” that healthcare has been missing, powering proactive and personalized care grounded in clinical rigor.
Eva delivers three core capabilities across the healthcare journey:
- Eva Engage: This component uses AI-powered proactive outreach to automatically scale personalized health engagement for enterprise partners, including health plans and employers, by connecting people with the right care at the right time.
- Eva Care: This feature provides smart care coordination to help create personalized treatment pathways and seamlessly connects people with Everlywell’s affiliated provider network.
- Eva Support: This acts as a comprehensive AI navigator that instantly handles product questions, technical support, account management, and customer service needs.
Driving Engagement and Efficiency for Enterprise Partners
Eva’s platform, fueled by billions of engagement data points and voice agentic AI, already shows a measurable impact across Everlywell’s care ecosystem.
- Increased Engagement: Consumer engagement rates have more than doubled with Eva Support.
- Enhanced Care: Everlywell 360 care plans are now more insightful with AI-enhanced, clinician-reviewed insights.
- Business Value: For enterprise partners—which currently number nearly 100, including health plans and diagnostic leaders—Eva is expected to deliver higher return rates and lower costs per member.
Future Plans
Later this year, Everlywell plans to expand Eva’s capabilities to streamline clinician workflows, including clinical charting and documentation. This ensures that the platform is not replacing human insight, but using AI-powered technology to scale it.
