What You Should Know:
– UnityAI, a leading agentic AI company transforming patient engagement and provider operations, today launched its advanced agentic AI platform. Focused on ambulatory settings such as radiology, dental, physical therapy, behavioral health and other outpatient providers, the platform introduces four intelligent AI voice agents – Scheduling, Confirmation, Intake, and Follow-up – that operate across providers’ EMR systems to automate up to 90% of routine patient-scheduling tasks with precision and empathy.
– The platform is currently deployed in clinics nationwide and is supporting approximately 200,000 patient interactions each month.
Solving Healthcare’s Administrative Bottlenecks
Founded by senior leaders, engineers, and data scientists with firsthand experience at HCA Healthcare, UnityAI develops AI agents purpose-built for healthcare operations. Its platform automates the full spectrum of patient interactions—from scheduling and intake to reminders and follow-up—powered by deep EMR integration, clinical context awareness, and real-time intelligence. Within weeks of deployment, UnityAI helps providers reduce no-shows by 16%, complete 90% of scheduling tasks autonomously, and improve patient access while boosting staff efficiency.
The need is urgent: up to 34% of scheduled appointments end in no-shows, while staff dedicate as much as 70% of their time to administrative work like scheduling, reminders, and paperwork. These inefficiencies drain billions in revenue and create friction across the patient journey. UnityAI directly addresses these challenges with AI designed for healthcare operations, moving beyond call centers, IVR systems, and generic chatbots. Its configurable platform adapts to each provider’s workflows, ensuring seamless integration and maximum impact.
“Healthcare needs AI agents that don’t just summarize and chat—but act,” said Dr. Edmund Jackson, CEO of UnityAI. “By embedding client-specific operational intelligence, our agents go beyond conversation to actually execute scheduling and coordination tasks, delivering cost-effective and high-quality operations.”
AI Agents Designed for Action Across the Patient Pathway
UnityAI’s suite of agents delivers measurable results across each stage of care:
- Scheduling Agent: The most advanced scheduler in healthcare, directly integrated with the EMR. It manages initial appointments, reschedules cancellations and no-shows, and optimizes scheduling in real time across sites, providers, and equipment. Providers report a 25% increase in referral scheduling and a 9% boost in completed appointments.
- Confirmation Agent: Converts reminders into revenue by executing multi-touch reminders with prep instructions in patients’ preferred language and format, cutting no-shows by 16%.
- Intake Agent: Streamlines pre-visit workflows by collecting demographics, medical history, insurance details, and benefits verification, ensuring all data is captured in the EMR before arrival.
- Follow-up Agent: Powers seamless post-visit engagement, including feedback collection, treatment adherence, and scheduling next visits.
The platform operates continuously across voice, SMS, email, and chat in over 90 languages, with conversational memory and real-time EHR updates. Each agent can be deployed in under 30 days with no new infrastructure required. Collectively, UnityAI delivers millions in recovered revenue, reduces administrative costs by up to 60%, and improves patient engagement—without disrupting care delivery.
Headquartered in Nashville and backed by Whistler Capital Partners, Max Ventures, Nashville Capital Network, and Company Ventures, UnityAI is driving the next wave of agentic AI in healthcare. Its mission is clear: transform fragmented patient access into seamless, secure, and human-centered care.
