What You Should Know:
– Intelerad, a global leader in medical imaging software solutions announced the appointment of Eric Grunden as its new Chief Customer Officer.
– In this pivotal role, Grunden will spearhead key initiatives aimed at significantly enhancing the overall client experience, optimizing support systems, and driving operational excellence across all client-facing teams within the organization.
Grunden’s leadership will be instrumental in ensuring improved service delivery, fostering stronger and more enduring client relationships, and ultimately empowering healthcare providers to realize the full and lasting value of Intelerad’s comprehensive suite of medical imaging solutions.
Grunden Bio/Background
Prior to joining Intelerad, Grunden served as Chief Customer Officer at Uptempo, where he demonstrated exceptional leadership over client support, professional services, education, and client success teams. During his tenure at Uptempo, he successfully unified client-facing operations across three significant acquisitions, resulting in substantial improvements in client retention rates, service delivery timelines, and the overall quality of service offerings through the cultivation of strategic partnerships.
Before his role at Uptempo, Grunden held various leadership positions at prominent organizations including ResMed, Civitas Learning, and Greenway Health, further underscoring his deep understanding of the healthcare technology landscape and his commitment to client-centric strategies.
