What You Should Know:
– Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, has announced a strategic collaboration with Microsoft.
– This collaboration will enable the development of a suite of generative AI-powered solutions that redefine actionable insights, driving transformational improvements in the safety, quality, and experience of care delivery.
Press Ganey and Microsoft Partner to Advance AI-Driven Healthcare Experiences
Press Ganey, a global leader in patient and workforce experience solutions, has partnered with Microsoft to revolutionize healthcare through advanced AI, cloud computing, and ambient listening technologies. This collaboration integrates Press Ganey’s longitudinal healthcare datasets with Microsoft’s cutting-edge innovations, empowering healthcare organizations to:
- Enhance patient experiences through personalized communication, tailored care instructions, and improved satisfaction.
- Support providers with real-time, data-driven insights and coaching to refine decision-making and patient interactions.
- Drive operational efficiency by identifying and prioritizing key areas for improvement across healthcare systems.
Darren Dworkin, President and Chief Operating Officer of Press Ganey Forsta, emphasized that this collaboration represents a major milestone in transforming care delivery. By combining Microsoft’s AI capabilities with Press Ganey’s 41,000-provider network and 7.6 billion patient encounters, the initiative enables truly data-driven transformation in healthcare.
Key Initiatives Powering Innovation
- AI-Powered Ambient Listening for Real-Time Insights
- Integration with Microsoft’s DAX Copilot will embed AI-driven ambient listening into Press Ganey’s HX platform to extract actionable insights from clinician-patient conversations.
- These insights will help identify patient concerns and coach clinicians on empathetic communication techniques.
- Predictive Analytics for Patient Safety
- Microsoft’s AI-powered predictive analytics will allow healthcare organizations to anticipate and mitigate safety risks.
- By flagging emerging trends and high-risk periods, organizations can reduce preventable safety events, improve protocols, and optimize staffing decisions.
- HIPAA-Compliant Data Sharing for Seamless Collaboration
- Microsoft Azure’s secure cloud infrastructure will enable safe, seamless data sharing across healthcare organizations, fostering a more connected and efficient healthcare ecosystem.
With this partnership, Press Ganey and Microsoft are poised to redefine healthcare experiences, leveraging AI and advanced data analytics to create a safer, more patient-centered, and efficient care environment.
