What You Should Know:
– Hyro, the leader in voice and chat artificial intelligence (AI) for healthcare, today announced that it has finalized an extension to their Series B funding round led by Healthier Capital, joining previous investors including Macquarie Capital, Liberty Mutual, and Black Opal Ventures—bringing the company’s total funding to $50 million.
-With additional capital raised, Hyro will be even further positioned to serve the healthcare sector’s soaring demand for responsible voice and chat AI agents, acting as a natural bridge between rising patient expectations for modernized digital services and healthcare enterprises’ resource constraints.
Transforming Healthcare with Innovation: Healthier Capital and Hyro Revolutionize Patient-Centric Solutions
Healthier Capital: Advancing Healthcare Innovation
Healthier Capital, founded by Amir Dan Rubin, aims to deliver healthier outcomes for all by partnering with technology-driven healthcare innovators to foster impactful advancements and significant value creation. Drawing on decades of industry leadership, Rubin’s experience includes:
- Leading roles such as CEO of One Medical (Amazon), EVP at UnitedHealth Group/Optum, CEO at Stanford University’s health system, COO at UCLA’s health system, and COO at Stony Brook University Hospital.
- Spearheading One Medical’s $1.7 billion IPO in 2020 and its subsequent $3.9 billion acquisition by Amazon in 2023.
The Healthier Capital team applies its extensive expertise across healthcare to identify and support transformative innovations in the industry.
Hyro: Pioneering Responsible AI in Healthcare
Hyro, a leader in AI-powered healthcare IT, has emerged as the platform of choice for health systems and executives prioritizing efficiency, security, and patient-centered solutions. Its Responsible AI-Powered Communications Platform integrates conversational technologies with industry-leading safeguards, providing:
- A no-code, plug-and-play framework for call center, web, and mobile applications.
- Automation of up to 85% of routine patient interactions, including tasks such as scheduling, patient registration, FAQs, and prescription refills, while reducing operational costs by 35% and delivering a fivefold ROI.
- Seamless integration with existing workflows and data systems to streamline communication and enhance patient access without compromising security or compliance.
Hyro’s technology blends the conversational flexibility of large language models (LLMs) with proprietary natural language engines using knowledge graphs and computational linguistics. Its automated processes resolve the majority of patient interactions while relaying complex cases smoothly to live agents, improving both efficiency and the patient experience.
Strategic Growth and Market Success
In 2024, Hyro achieved significant milestones, including:
- Partnering with leading health systems such as Intermountain Health, Inova Health System, Emory Healthcare, and Texas Health Resources.
- Forging strategic alliances with CRM and telephony systems like Salesforce and Cisco.
Hyro’s solutions continue to drive value for healthcare providers, transforming traditional call center operations and addressing key challenges such as appointment no-shows.
Future Innovations and Insights
Hyro plans to enhance its capabilities in 2025 by:
- Expanding outbound calling features to encourage proactive patient care and reduce appointment no-shows.
- Strengthening its Conversational Intelligence analytics suite, which provides actionable insights, patient performance metrics, and AI explainability.
By combining innovation with accountability, Hyro remains at the forefront of healthcare technology, ensuring that its solutions align with patient safety, compliance, and organizational efficiency. Its collaboration with Healthier Capital underscores its commitment to revolutionizing healthcare delivery.
