What You Should Know:
– Intermountain Health, a leading healthcare system serving the Intermountain West, announced today the enterprise-wide deployment of Nuance Communications‘ Dragon® Ambient eXperience™ (DAX™) Copilot, a generative AI solution aimed at improving clinical documentation efficiency and reducing administrative burdens.
– Intermountain Health emphasizes the responsible development and application of AI technology. DAX Copilot incorporates Microsoft’s responsible AI principles, ensuring ethical and trustworthy implementation within the healthcare setting.
Addressing Urgent Challenges in Healthcare
This move reflects Intermountain Health’s commitment to tackling the critical issues facing healthcare systems nationwide. Clinician burnout, staff shortages, and operational complexities are placing a significant strain on healthcare delivery. DAX Copilot offers a powerful solution to these challenges.
Expanding Access to Care Through AI
By automating clinical documentation and administrative tasks, DAX Copilot frees up valuable clinician time, allowing them to focus on patient interaction and expand access to care across Intermountain Health’s service area, spanning seven states. This is particularly crucial considering the alarming rise in physician practice departures each year.
Reducing Documentation Burden with Conversational AI
The American Medical Association reports that physicians dedicate nearly two hours of administrative and documentation tasks for every hour spent with patients. DAX Copilot leverages conversational, ambient, and generative AI to automatically generate clinical documentation during patient visits, saving physicians significant time and reducing burnout.
“We are deploying DAX Copilot to physicians and APPs across our system to help automate and streamline documentation and other time-consuming tasks, so they have more high-quality, personalized time with patients and less time following up on documentation following their daily medical shift,” said Rob Allen, Intermountain Health president and CEO. “We’re pleased to collaborate with Microsoft in developing next-generation solutions to empower our teams with tools that best support our nurses and other caregivers and to transform healthcare experiences for the patients and communities we serve for years to come.”
