• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • AI
    • Blockchain
    • Precision Medicine
    • Telehealth
    • Wearables
  • Life Sciences
  • Investments
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage

Zocdoc Launches Guided Search to Connect Patients with the Right Providers

by Syed Hamza Sohail 02/14/2024 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

What You Should Know:

  • .Zocdoc,  leading healthcare marketplace that makes it easy for patients to find and book in-person or virtual care across over 250 specialties and more than 18,000 insurance plans, today introduced Guided Search.
  • This new search experience intuitively provides patients with a more tailored set of results based on their unique care needs so they can select the right provider and book with greater confidence. 

Improving Patient-Provider Pairing: Zocdoc’s Guided Search Revolutionizes Healthcare Access and Experience

The process of matching patients with providers can be challenging, as highlighted by a Zocdoc survey. A significant portion of patients (57%) have experienced arriving at appointments only to find the doctor unsuitable for their medical needs, while a considerable number of providers (24%) frequently encounter patients outside their area of expertise. To address this issue, Zocdoc has introduced Guided Search, which simplifies the decision-making process for patients and enhances the fit between patients and providers.

Guided Search eliminates the need for patients to determine specific specialties, instead focusing on their symptoms or treatment requirements. This feature not only enhances the patient experience but also benefits providers by saving time and ensuring patients align with their practice’s scope. It achieves this by increasing bookings from patients suitable for the provider’s expertise, boosting confidence in accepting patients, and facilitating better preparation for appointments by gathering relevant information beforehand.

Early results indicate positive outcomes, with Guided Search increasing conversion rates and helping patients find doctors tailored to their needs. This launch represents a significant advancement in Zocdoc’s provider search and booking functionality, building upon its previous innovations like Patient-Powered Search.

Additionally, survey results highlight disparities in preferences between patients and providers. Patients often encounter mismatches in provider selection, while providers prioritize patients whose concerns they can address effectively. There are also differences in perceived red flags, with patients emphasizing poor communication while providers are concerned about patient reliability. Despite these differences, both parties value mutual respect and effective communication in their interactions.

“We know that choosing the right provider is very important to patients, but far too often, that decision-making process can feel confusing and overwhelming,” said Oliver Kharraz, MD, Zocdoc founder & CEO. “We introduced Guided Search to give patients greater control, more confidence and ultimately peace of mind that they’re selecting a provider who is able to see and treat them for their specific needs.” 

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tap Native

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Featured Interview

Reach7 Diabetes Studios Founder Chun Yong on Reimagining Chronic Care with a Concierge Medical Model

Most-Read

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

M&A:Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

Femtech: Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

Healthcare C-Suite Acknowledges AI Potential but Lacks Trust

Sage Growth Partners Report: Healthcare C-Suite Acknowledges AI Potential but Lacks Trust

EVERSANA and Waltz Health Merge to Redefine Pharmaceutical Commercialization

EVERSANA and Waltz Health Merge to Redefine Pharmaceutical Commercialization

Advancing Diabetes Care: Combating Burnout and Harnessing Technology

Advancing Diabetes Care: Combating Burnout and Harnessing Technology

White House Event Unveils CMS Health Tech Ecosystem Initiative

White House Event Unveils CMS Health Tech Ecosystem Initiative

Meaningful Use Penalties_Meaningful Use_Partial Code Free_Senators Urge CMS to Establish Clear Metrics for ICD-10 Testing

CMS Finalizes TEAM Model: A New Era of Value-Based Surgical Care

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2025. HIT Consultant Media. All Rights Reserved. Privacy Policy |