What You Should Know:
- PocketHealth today launched Appointment Reminders, a new product integrated within its image sharing platform that enables healthcare providers to reduce the number of missed appointments through personalized, automated patient-communications.
- With Appointment Reminders, imaging centers and hospitals can seamlessly send automated, customized prep instructions and scheduling reminders to patients via email or text messages, ensuring continuity of care and operational efficiency throughout the care journey.
Customizing communication and streamlining processes
Through customized, automated email and text reminders providers ensure patients are reminded of and prepared for their appointments and provide access to imaging afterwards, placing the patient at the center of every touchpoint of their healthcare journey. PocketHealth Appointment Reminders delivers modality-specific preparation instructions, directions and parking-related information and facilitates seamless access to medical imaging and reports post-appointments. Flexibility to tailor communications based on frequency, modality, procedure prep instructions and appointment types, while tracking a patient’s appointment status saves hours of administrative time each day. Furthermore, patients can conveniently confirm or cancel appointments and easily retrieve their medical imaging records with PocketHealth, afterwards.
As the healthcare industry faces increased strain due to lengthened wait times, addressing the issue of no-shows becomes even more critical. By streamlining manual processes and outbound calling, providers can reduce staff bandwidth, save time and redirect resources to focus on quality care delivery. This not only improves operational efficiency and ensures continuity of care, but also enables providers to foster stronger relationships with their patients at a time when patient satisfaction is crucial.
“Missed appointments result in significant health repercussions for the patient,” said Rishi Nayyar, Co-Founder & CEO of PocketHealth. “Appointment Reminders bridges the communication gap between healthcare providers and patients, resulting in reduced no-shows and increased bookings through enhanced patient engagement and retention. Our comprehensive solution caters to all patients, including those without access to patient portals. Given that nearly half of patients do not sign up for portals, alternative communication channels are crucial for effective patient engagement, stronger provider-patient relationships, and improved access to healthcare information. This is precisely where PocketHealth excels.”
