What You Should Know:
- Nuance Communications announced that Cleveland-based University Hospitals has chosen Nuance Patient Engagement Solutions to improve patient experiences by providing streamlined, secure, around-the-clock support to patients.
- The future of healthcare depends on the unified communication between patients and providers. Nuance’s platform integrates directly into University Hospital’s existing infrastructure and extends the capabilities of the EHR to accelerate the modernization of its ‘digital front door’ with access to real-time data that powers productive and personalized experiences.
- With Nuance’s conversational AI, University Hospitals will have the resources to free up live agents’ time to deliver additional assistance when needed therefore increasing portal use and slashing call wait times in half.
