American Well and Philips announce a multi-year agreement to integrate American Well’s virtual care capabilities into Philips’ consumer and professional digital health solutions. Through this technology partnership, the two companies will work together to embed American Well’s mobile telehealth services into an array of Philips solutions for both healthy consumers and patients with a medical need, spanning personal health & wellness, population health management, and clinical programs. A first example of the integration is Philips uGrow parenting app that soon will embed telehealth services provided by American Well. The new partnership aims to provide a seamless consumer experience through solutions that empower people to better manage their health.
Phase one of the partnership brings American Well’s telehealth service into the Philips Avent uGrow parenting app. This telehealth update to uGrow was announced today in the U.S. and will be available to download from the App Store and Google Play soon. Designed to support parents monitoring their baby’s development, uGrow connects wirelessly to an ecosystem of devices, such as the Philips Avent smart baby monitor. Coming to the ecosystem later this year, uGrow will include voice activation with Amazon Echo and the Philips Avent smart feeding kit that will automatically monitor the time, volume and duration of a baby’s feeds.
A key feature of the system is uGrow’s ability to let parents share data with – and receive personalized advice from – healthcare professionals. By connecting consumers directly with providers, American Well provides the secure, on-demand real-time video connection to a relevant healthcare professional (pediatrician, adult medical doctor or mental health specialist) online or via mobile phone, 24 hours a day, 7 days a week, and helps with scheduling an appointment with a lactation consultant. For the service, consumers will pay a fee, which differs by care professional type and consultation duration. For concerned parents, the in-app virtual care capability offers a unique advantage, saving time and the cost and trouble of an ER visit.
American Well SDK
Beyond uGrow, Philips will leverage American Well’s mobile telehealth software development kit (SDK) to integrate video visits seamlessly and natively into a diverse set of Philips’ digital health solutions. American Well’s integrated telehealth visits will be further enhanced via backend integration with Philips’ population health and clinical systems, based on the Philips HealthSuite Digital Platform. Via HealthSuite, consumers and patients can have secure and full control over their personal data, including data from their connected devices, and select which data to share with health professionals, resulting in more holistic, effective and personalized care, as well as a superior user experience and better health outcomes.
American Well Exchange Marketplace
Philips will also join the American Well Exchange clinical services marketplace, which enables healthcare partners to exchange telehealth services with one another and redistribute them to new patient populations. Via the Exchange, Philips-branded telehealth programs can be redistributed to health plans, employers, and health systems within the American Well ecosystem, bringing Philips innovation directly to an ever-increasing number of consumers.