Top 5 Best Practices for Launching a Hospital Patient Portal

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Patient Portals

Siemens case study highlights five best practices and lessons learned for successfully launching a hospital patient portal.

In implementing its hospital patient portal, Main Line Health’s goal was to create a one-stop portal for its 10,000 plus employee health system. With four acute-care hospitals, several outpatient facilities, a physical medicine and rehab hospital and a drug and alcohol treatment center, Main Line Health needed a solution that could quickly relay information from multiple points of care to thousands of patients and ultimately meet Meaningful Use stage 2 criteria. Main Line Health decided to partner with Siemens to efficiently and securely connect its existing HIE to its new portal. 

Through a successful series of deployments, Main Line Health learned several best practices and lessons learned for launching a hospital patient portal. Here are the top 5:

1. Choose your teams carefully

From provisioning to marketing to executive coordination, every aspect of implementation should be spearheaded by a diverse group of employees and product experts.


2. Focus on provisioning

High patient participation requires a quick and easy provisioning  process that even non-tech savvy users can navigate. 

3. Get the word out

Information sharing is still a controversial topic among physicians, and system-wide buy-in will require consistent communication from start to finish

4. Set concrete goals

Clear objectives in each stage of implementation will pave the way for effective pilot programs and long-term improvemets

5. Respond to all stakeholders

Decision-makers should prioritize changes and additions based on feedback from patients and employees alike. 

Download the case study below to learn more.

Top 5 practices for implementing a patient portal